Technical Support

Technology, Data & Digital · IT Infrastructure & Security · Technical Support

In short

As a Technical Support specialist at Microsoft, you will be responsible for ensuring the technical readiness and process compliance of frontline support staff. You will provide in-depth technical expertise to help resolve complex customer issues and drive delivery excellence.

Responsibilities

Ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs.
Perform case reviews and customer wellness checks to ensure process compliance and progression of cases.
Mentor engineers to improve collaboration across teams and technologies.
Contribute to customer self-help and volume deflection initiatives by producing troubleshooting guides and readiness content.
Provide product and process improvement feedback to stakeholder teams.

Requirements

4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience OR Bachelor's degree in IT, Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience.
3+ years of prior product, customer support and/or technical support experience OR equivalent experience.
Confident in reading, writing, and speaking English.
Ability to meet Microsoft, customer and/or government security screening requirements, including Microsoft Cloud Background Check.

Benefits

Opportunity for career growth as a recognized technical SME.
Contribute to accelerating AI transformation for customers.
Work in a collaborative environment with a focus on inclusion and employee thriving.

#Technical Support#Customer Experience#Customer Success#AI Transformation#Subject Matter Expert#Technical Readiness#Process Compliance#Case Management#Troubleshooting Guides#Process Improvement#System Development#Network Operations#Software Support#IT Consulting

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