Technical Solution Engineer

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Cloud Engineering · Software Engineering

In short

The Technical Solution Engineer will join the Cloud Domain Support team, focusing on Ericsson products. Responsibilities include resolving customer service requests, troubleshooting virtual infrastructure and container issues, and performing root cause analysis. The role requires deep knowledge of Linux, OpenStack, Kubernetes, and scripting/automation skills.

Responsibilities

Investigate, troubleshoot, deliver remedy & restorations, and produce solutions to customer support tickets, CSRs.
Work within well-defined system support guidelines.
Participate in software upgrades and updates.
Use support tools for ticket handling.
Ensure customer satisfaction with the performance of installed systems by successfully handling all reported technical problems.
Provide regular progress updates in the support system for each assigned support issue.
Gather data and information about any specific problem that has been reported through contact with external customers and internal support functions.
Actively engage in communication with other engineers for the purpose of knowledge sharing.
Escalate support tickets to next level of competence units if the CSR cannot be answered/solved within the time limit.
Evaluate answers and solutions received from higher competence units to verify that the answer/solution will clear the problem reported by the customer.
Identify possible improvements that make products more maintainable and user-friendly and document these as Requirement Specifications.
Register new known solutions and update existing known solutions.
Provide suggestions in developing Operation & Maintenance instructions.
Isolate product faults and raise them to Product Design, support design unit to reproduce the fault and evaluate the final fix.
Lead and execute the implementation of new software releases on test labs.
Write documents for fault analysis/RCA along with required preventive and corrective actions.
Provide 24x7 availability as per support guidelines.

Requirements

Relevant experience of 2-8 years.
Deep knowledge of Linux (SUSE/SLES, Red Hat/RHEL or Ubuntu) including extensive hands-on administration and troubleshooting (systemd, journald, networking, storage, performance).
Virtualization technologies (KVM/QEMU, libvirt).
Strong scripting and automation skills (Python, Bash/Shell).
OpenStack knowledge and hands-on experience, OpenStack distribution (core services: Keystone, Nova, Neutron, Cinder, Glance, Heat).
Understanding of NFV/NFVI architecture and ETSI MANO concepts; VNF/CNF onboarding and VIM integration.
High-availability clustering (Pacemaker/Corosync), load balancing and virtual IP management (HAProxy, keepalived/VRRP).
Kubernetes administration and troubleshooting (control plane, kubelet, scheduling, RBAC, workloads) with hands-on operational experience.
Container runtimes (containerd, Docker) and image/registry handling.
Cluster lifecycle management on bare metal using Cluster API (CAPI) and Metal3, and cluster lifecycle tooling (e.g. ccdadm).
etcd operation, backup/restore and recovery fundamentals.
Kubernetes networking (Calico/CNI, Multus, kube-proxy) and policy enforcement (e.g. Kyverno).
Solid IP networking fundamentals (L2/L3, routing, VLANs, static routes, MTU, TLS/PKI troubleshooting).
Virtual machine and container internetworking concepts.
Open vSwitch (OVS) and OVS-DPDK.
SR-IOV functionality and DPDK-based high-performance networking.
Host network configuration tooling (NetworkManager/nmstate).
CEE: software-defined and cloud storage – OpenStack Cinder, Ceph, Nexenta, Dell Powerflex.
ECCD: Ceph and NetApp (CNIS deployments); ScaleIO/PowerFlex and Nexenta (NFVI-based deployments).
General block/object/file storage concepts.
Configuration management and automation (Ansible).
Orchestration templating (Heat/TOSCA).
Monitoring and observability (Prometheus, Grafana; log aggregation such as Fluentd/Fluent Bit).

Desired Qualifications

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Benefits

Outstanding opportunity to use your skills and imagination to push the boundaries of what's possible.
Opportunity to build solutions never seen before to some of the world’s toughest problems.
Challenging work environment where you won't be alone.
Joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Encouraging a diverse and inclusive organization is core to our values.
Championing diversity and inclusion in everything we do.
Collaborating with people with different experiences drives innovation.
Encouraging people from all backgrounds to apply and realize their full potential.
Ericsson is proud to be an Equal Opportunity Employer.

Skills

LinuxSUSESLESRed HatRHELUbuntuPythonBashShellOpenStackKubernetesDockerAnsiblePrometheusGrafanaFluentdFluent BitKVMQEMUPacemakerCorosyncHAProxykeepalivedOpen vSwitchCephNetAppPowerflex

#Cloud Domain Support#Cloud Execution Environment#Cloud Container Distribution#customer service requests#virtualized infrastructure#container issues#root cause analysis#network availability#Linux#virtualization#scripting#automation#OpenStack#NFV/NFVI#Kubernetes#container runtimes#cluster lifecycle management#networking#storage#configuration management#orchestration#monitoring#observability

About Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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