Technical Solution Engineer

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · DevOps · Software Engineering

In short

The Technical Solution Engineer will join the Cloud Domain Support team, focusing on Ericsson products. Responsibilities include troubleshooting complex virtualized infrastructure and container issues, performing root cause analysis, and ensuring high network availability. The role requires strong knowledge of Linux, virtualization, scripting, OpenStack, and Kubernetes.

Responsibilities

Investigate, troubleshoot, and resolve customer support tickets (CSRs).
Participate in software upgrades and updates.
Ensure customer satisfaction by handling technical problems.
Provide regular progress updates in the support system.
Communicate with external customers and internal support functions to gather problem data.
Escalate support tickets to higher competence units if necessary.
Evaluate solutions from higher competence units.
Identify product improvements for maintainability and user-friendliness.
Register and update known solutions.
Provide suggestions for Operation & Maintenance instructions.
Isolate product faults and support the design unit in reproducing and fixing them.
Work in shifts and participate in Emergency Support rotas.
Lead and execute the implementation of new software releases on test labs.
Write documents for fault analysis/RCA.
Ensure 24x7 availability as per support guidelines.

Requirements

Relevant experience of 2-8 years.
Deep knowledge of Linux (SUSE/SLES, Red Hat/RHEL or Ubuntu) including extensive hands-on administration and troubleshooting.
Virtualization technologies (KVM/QEMU, libvirt).
Strong scripting and automation skills (Python, Bash/Shell).
OpenStack knowledge and hands-on experience (core services: Keystone, Nova, Neutron, Cinder, Glance, Heat).
Understanding of NFV/NFVI architecture and ETSI MANO concepts.
High-availability clustering (Pacemaker/Corosync).
Kubernetes administration and troubleshooting with hands-on operational experience.
Container runtimes (containerd, Docker).
Cluster lifecycle management on bare metal using Cluster API (CAPI) and Metal3.
etcd operation, backup/restore and recovery fundamentals.
Kubernetes networking (Calico/CNI, Multus, kube-proxy).
Solid IP networking fundamentals (L2/L3, routing, VLANs, static routes, MTU, TLS/PKI troubleshooting).
Open vSwitch (OVS) and OVS-DPDK.
SR-IOV functionality and DPDK-based high-performance networking.
Host network configuration tooling (NetworkManager/nmstate).
Knowledge of software-defined and cloud storage (OpenStack Cinder, Ceph, Nexenta, Dell Powerflex).
Knowledge of storage solutions for ECCD (Ceph, NetApp, ScaleIO/PowerFlex, Nexenta).
General block/object/file storage concepts.
Configuration management and automation (Ansible).
Orchestration templating (Heat/TOSCA).
Monitoring and observability (Prometheus, Grafana; log aggregation such as Fluentd/Fluent Bit).

Desired Qualifications

Strong analytical skills.

Benefits

Outstanding opportunity to use skills and imagination.
Build solutions never seen before.
Challenged in a team of diverse innovators.
Work in an organization that champions diversity and inclusion.

Skills

LinuxPythonBashOpenStackKubernetesDockerAnsiblePrometheusGrafanaCephNetApp

#Cloud#Support#Virtualization#Containers#Linux#Python#Bash#OpenStack#Kubernetes#Networking#RCA

About Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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