The Job

Technical Sales Support Specialist (Automation)

Technology, Data & Digital · Software & Web Development · Software Engineering · Technical Sales

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In short

ABB is seeking a Technical Sales Support Specialist for Automation in Jakarta, Indonesia. This hybrid role focuses on supporting sales and customers during the proposal process for Distributed Control System (DCS) solutions in Australia and Southeast Asia. Responsibilities include technical advising, quotation preparation, and first-line technical support. This position requires an engineering degree or equivalent experience, strong English communication skills, proficiency in Salesforce and MS Office, and a self-motivated attitude. The role offers opportunities for growth and impact within ABB's Process Industries Division.

Responsibilities

  • Serve as the team's technical lead for ABB Automation Software and Hardware solutions, advising customers on system architecture, upgrades, licensing, and modernization.
  • Utilize ABB tools (CPQ, SoFa, BOL) to configure and quote automation hardware, software upgrades, and modernization solutions.
  • Provide first-line technical support for customers, diagnosing issues, delivering solutions, and escalating complex cases.
  • Manage repair and warranty replacement requests.
  • Contribute to proactive DCS sales initiatives by preparing Spare Parts Analysis and Lifecycle Reports.
  • Support the team in responding to spare parts inquiries and quotations across additional product portfolios.
  • Manage the complete RFQ lifecycle, ensuring compliance with PA margin requirements and company guidelines.
  • Secure customer purchase orders, coordinate handover to the delivery team, and maintain records in Salesforce.com.

Requirements

  • Engineering degree or equivalent proven technical experience, ideally with exposure to automation systems, control architecture, or industrial equipment.
  • Strong written and verbal English language skills.
  • Excellent customer service instincts and ability to communicate technical concepts clearly.
  • Self-motivated and willing to transition from site-based work to an office technical role.
  • Willingness to learn ABB's commercial processes and systems.
  • Good proficiency with Salesforce.com and MS-Office packages (Excel, Word, Office 365).
  • Ability to rapidly respond to unforeseen developments and take ownership of solutions.
  • Understanding of commercial terms and company policies.
  • Strong time management and organizational skills.

Benefits

  • Empowerment to take initiative, challenge ideas, and lead with confidence.
  • Growth through meaningful work, continuous learning, and tailored support.
  • Opportunity to contribute to something bigger and create impact.
#automation#sales#technical support#DCS#software#hardware#quotation#warranty#proposal#customer service#engineering#salesforce#MS Office
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Company

ABB

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Mid-Senior

Locations

Jakarta, Indonesia

Qualification

Bachelor

Applicants

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