Job description 

Job Description

Your Responsibilities

• Lead complex Integration Projects by leveraging Sprinklr solutions with 3rd party systems in complex customer environments.

• Consult with internal and external project stakeholders on the implementation of highly complex technical solutions.

• Provide solutions using creative problem solving, technical expertise and strong understanding of underlying business requirements and best practices.

• Write proof-of-concept applications using available SDKs and APIs.

• Research and understand ambiguous technical challenges and help design/implement solutions.

• Provide guidance to customers who are implementing solutions using the Sprinklr API.

• Analyze backend code and API requests/responses.

• Create API Extensions using 3rd party API endpoints to be consumed within Sprinklr workflows.

• Assist Product and Engineering teams in identifying product gaps.

• Work closely with the Product Support, Customer Success, Client Services and Engineering teams to resolve application issues and plan for changes, upgrades, enhancements and new customer provisioning.

• Document operational procedures.

• Inspire, grow and lead junior consultants.

• Follow industry trends and developments to provide new ideas and recommendations on processes and products.

Candidate Qualification

• 3+ years as Senior-level developer, engineer or technical consultant.
• Experience working with CX / CCaaS solutions.
• Excellent communication and presentation skills - ability to engage with stakeholders at executive to entry levels.
• Fluency in English (both verbal and written).
• Bachelor's degree degree in Computer Science, related field or commensurate experience.
• Working knowledge of at least one object-oriented programming language such as: Java, Groovy, Javascript, Node.js, Python.
• Proficiency with data exchanges and APIs.
• High level of comfort with a variety of data stores including relational databases and modern NoSQL databases.
• Extremely familiar with popular API tools such as Postman and comfortable in interpreting and filtering logs in industry-standard technologies such as graylog and Kibana
• Familiarity with API architectural patterns such as REST and SOAP and basics of system design
• Enjoy coding / scripting to automate infrastructure and application management tasks
• Understanding of Internet protocols, DNS and web standards.
• Strong team player showing keen interest in taking on new challenges.
• Proactive and quick learner.
• Desire to work in a fast-moving and dynamic environment.