Job Description

As a Technical solution Analyst I, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used. including capturing log files , querying tables, updating database fields and cycling servers. Documentation of notes, activities, resolutions, and knowledge articles through out the investigation lifecycles. By prioritizing work based on severity. you will strike a balance between client and business needs. Collaborating among and cross teams ensures that issues are addressed by the appropriate individual.
We encourage candidates from all backgrounds to apply.
Career Level - IC1

Responsibilities

Responsibilities
Basic Qualifications:

•   A minimum of 0-2 year experience and a bachelor's degree including:
•   An academic qualification in computer science engineering, information systems, software engineering, or a related field.

Preferred Qualifications:

• 0-2 year experience in application support, client/customer support, incident management, problem management and change management.
• Knowledge on SQL,
• Readiness to work during the shift from 5.30PM to 2.30AM IST.
• Outstanding interpersonal abilities and adapt at efficient communication with collaborators across various regions of the globe.

Prospective employees need to be ready to work in different shifts and provide on-call support.
We encourage candidates from all backgrounds to apply.

Qualifications

Career Level - IC1

Required Skills

Incident ManagementSQL (Structured Query Language)Technical SupportTroubleshooting