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Technical and Customer Experience Advisor - Work From Home - US

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support

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In short

Werden Sie ein Technical and Customer Experience Advisor bei Transcom und bieten Sie technischen Support und Kundenservice für Telekommunikationskunden aus dem Homeoffice in den USA. Diese Vollzeitstelle bietet flexible Bezahlung, umfassende Sozialleistungen und die Möglichkeit zur Karriereentwicklung.

Responsibilities

  • Support customers with smartphones, tablets, and computers.
  • Answer questions about products and services.
  • Troubleshoot technical issues and find solutions.
  • Assist customers with account services, enrollment, cancellations, or charge disputes.
  • Engage with callers, actively listen, and isolate technical issues.
  • Navigate multiple applications to research solutions.
  • Provide step-by-step instructions with accuracy and timeliness.
  • Handle conflict resolution and frustrated customer situations.
  • Take high-volume inbound calls from customers.
  • Work independently in a virtual environment.

Requirements

  • At least 18 years or older.
  • High School Diploma, or equivalent.
  • Able to successfully pass a criminal background check.
  • Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed.
  • Able to maintain 100% strict adherence to the assigned schedule.
  • Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays).
  • Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule.
  • Strong computer knowledge, including ability to accurately type at least 30 wpm.
  • Excellent English written and verbal communication skills.
  • Courteous and friendly with a high level of professionalism.
  • Willingness to follow procedures and adhere to policies.
  • Able to communicate information and ideas so others will understand.
  • Able to exchange accurate information.
  • Able to multitask applications while talking to customers on the phone.
  • Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls.
  • Able to actively listen to customer needs and demonstrate empathy.
  • Problem sensitivity and ability to solve customer problems.
  • Highly adept at working with a high frequency of conflict situations, as well as upset customers.
  • Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multi-task, and concentrate in a prolonged setting.
  • Able to use your hands to handle, control, or feel objects, tools, or controls.
  • Must live and work in one of the following states: AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, NM, OH, OK, SC, SD, TN, TX, UT, VA, WI, WV.
  • Cannot live within 50 miles of the Greenville, South Carolina site.
  • Must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift.
  • Home office must be a private room with a door and cannot be a shared office space.
  • Home office must have DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet. (Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used).
  • Hardwired internet connection must meet minimum speed requirements: Minimum download speed 20 Mbps, Minimum upload speed 3 Mbps, Ping less than 100 ms.
  • Must have a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the typing and internet speed assessments during the application.

Desired Qualifications

  • Experience reviewing financial transactions and assisting customers that need help enrolling in or canceling a service, or disputing a charge, preferred.
  • Experience in a technical support role or troubleshooting technical issues, preferred.
  • Previous call center and/or work from home experience, preferred.

Benefits

  • $17.31 USD Starting Pay.
  • Performance-based incentives each month.
  • Pay increases with continuous learning and advancement.
  • Pay options: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards.
  • Health Benefits for you and your family, including: medical, dental, vision.
  • 401(k) Investment options with employer match opportunities.
  • Paid Vacation Time.
  • Computer Equipment Provided.
  • 100% REMOTE - Work-at-Home, including training.
  • Great Work/Life Balance.
  • Position as a Transcom employee (not an independent contractor).
  • Ability to develop your skills and grow your career.
  • Opportunity to work for a company passionate about people.

Skills

Customer ServiceTechnical SupportCommunicationTypingComputer Literacy
#Customer Experience#Technical Support#Work from Home#Remote
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About Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

See all open jobs at Transcom Read more about Transcom Website
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Company

Transcom

Job Posted

5 days ago

Employment Type

Full Time

Work mode

Remote

Salary

US$17.31 · Negotiable

Experience Level

Associate

Locations

United States

Qualification

Diploma

Applicants

Be an early applicant