Team Leader (Xfinity Home) - Bacolod, Philippines

Logistics, Sales & Operations · Sales & Business Development · Sales Management · Customer Success

In short

Transcom is seeking a Team Leader for their Xfinity Home operations in Bacolod, Philippines. This role involves managing a team of CSRs to meet company objectives in client satisfaction, product knowledge, and sales targets. The ideal candidate will have leadership experience and strong communication skills.

Responsibilities

Directly responsible for managing product knowledge, profitability, quality, and effectiveness for his/her team.
Focus on effective leading and managing a team of CSRs to meet company objectives in employee, client, and shareholder satisfaction.
Develop competencies of CSRs and ensure behaviors align with Transcom goals.
Keep motivation high by adapting leadership style to individual needs.
Create an environment conducive to success by promoting and recognizing initiatives.
Ensure high employee satisfaction and attendance.
Promote teamwork and cooperation amongst team members and colleagues.
Lead by example.
Take full responsibility and required action on disciplinary procedures.
Ensure all team members meet targets consistently and become eligible for the Reward Fund.

Requirements

Telco and Sales experience is a plus.
With leadership experience and good effective feedback skills.
Promote communication and be open to feedback.
Promote teamwork and cooperation amongst team members and colleagues.

Desired Qualifications

Adapt leadership style to individual needs.
Lead by example.
Take full responsibility and the required action on disciplinary procedures.

Benefits

Day 1 HMO
Meal & Transportation Allowance
Rice Subsidy
Clothing Allowance
24/7 Teleconsult
Free Psychologist Consultation
In-house & Online Pharmacy
Scholarship Program
Retirement Fund
Free Meal & Medicine (through Transcom’s Tap Card Rewards)
Loyalty Incentives
Accidental & Life Insurance
Free Shuttle Service

#Xfinity Home#Team Leader#CSR#Operations#Sales#Leadership#Employee Satisfaction#Teamwork#Disciplinary Procedures#Targets#Reward Fund

About Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

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