Support Lead

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support

In short

HCLTech is seeking a Support Lead in Bengaluru, Karnataka. This role involves executing continuous improvement activities, conducting root cause analysis, and providing technical assistance to resolve complex customer issues. The ideal candidate will help reduce future defects and enhance team performance.

Responsibilities

Troubleshoot and resolve critical and complex tickets.
Perform hands-on root cause analysis for critical issues/faults.
Implement preventive measures to reduce future defects.
Provide technical assistance to team members in resolving customer issues.
Execute continuous improvement activities to enhance team performance.

Requirements

Ability to troubleshoot and resolve critical and complex tickets.
Skills in performing root cause analysis for critical issues/faults.
Capability to implement preventive measures.
Proficiency in providing technical assistance to team members.
Experience in executing continuous improvement activities.

Desired Qualifications

Experience working with clients across major verticals such as Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Benefits

Supercharge your potential at HCLTech.
Find your career and spark.
Global technology company with over 223,000 people across 60 countries.
Industry-leading capabilities in digital, engineering, cloud, and AI.
Work with clients across Financial Services, Manufacturing, Life Sciences & Healthcare, Technology & Services, Telecom & Media, Retail & CPG, and Public Services.

#Support#Technical Support#Customer Issues#Root Cause Analysis#Continuous Improvement

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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