Sr Technical Lead (Support & Operations)
Technology, Data & Digital · Software & Web Development · Software Engineering · DevOps
In short
The Sr Technical Lead (Support & Operations) will be responsible for software installation, performance monitoring, user management, device configuration, and network management. This role requires sound knowledge of AS/400 Operations & System Administration, ITIL processes, and ticketing tools like Remedy.
Responsibilities
- Software installation & upgrade
- Performance monitoring
- User Management
- Device configuration and control
- Networking - TCP/IP Management
- Disk management
- Work Management
- Security and user authority administration
- PTF installation and management
- LPAR management
- Hardware troubleshooting
- Problem determination and solution
- Auditing
- BRMS Management
- Client Access installation and maintenance
- Documentation & Ticket Handling
Requirements
- Sound knowledge on AS/400 Operations & Sys. Admin
- User profiles management
- Disk management
- Work management
- PTF management
- Security management
- BRMS services
- Excellent communication and conversation skills (Verbal & Written)
- Good documentation skills
- Good working knowledge in MS OFFICE
- Good customer handling skills
- Ability to handle unforeseen situations
- High level of acceptance
- Ability to drive HCL’s value and its methodology
- Experience working on Production systems
- Working Knowledge on Remedy or any other ticketing tools
- Familiarity with ITIL processes
Benefits
- Supercharge your potential at HCLTech
- Find your career and spark at HCLTech
- A place that knows that helping its customers stay on top starts by putting its people first
- Global technology company with over 223,000 people across 60 countries
- Industry-leading capabilities centered around digital, engineering, cloud and AI
- Broad portfolio of technology services and products
- Work with clients across all major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services
- Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion
#AS/400#IT Operations#System Administration#Technical Support#ITIL#Troubleshooting#Networking#Security
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Chennai, India
Applicants
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