The Job

Sr Subject Matter Expert (Support&Ops)

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Software Engineering · Business Analysis

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In short

As a Sr. Subject Matter Expert (Support&Ops), you will provide L2 technical support for Retail Retalix and NCR Aloha POS systems, troubleshooting issues related to transactions, inventory, and store operations. You will also support Verifone payment terminals and ensure the high availability of retail and payment ecosystems.

Responsibilities

  • Provide L2 support for Retalix POS, Back Office Systems (BOS), and retail applications.
  • Troubleshoot and resolve incidents related to sales transactions, promotions, pricing, inventory, and store operations.
  • Support cashier workstations, POS terminals, store controllers, and peripheral devices.
  • Support fuel management operations, pump communications, and price updates.
  • Provide Level 2 support for Verifone payment terminals, pin pads, and associated payment ecosystems.
  • Troubleshoot payment transaction failures, terminal connectivity issues, and settlement problems.
  • Validate interfaces between POS, payment systems, controllers, and back-office applications.
  • Create and maintain SOPs, Knowledge Articles, and troubleshooting guides.
  • Participate in Major Incident Management and bridge calls.
  • Perform root cause analysis for recurring incidents.

Requirements

  • Retalix POS Suite
  • Retalix Back Office System (BOS)
  • Retail Store Controller Applications
  • Inventory & Fuel Management Systems
  • POS Terminals
  • Payment Systems (Verifone, Ingenico, etc.)
  • Barcode Scanners
  • Receipt Printers
  • Fuel Pump Integration Systems
  • Store Networks and Controllers
  • NCR Aloha POS Administration and Support
  • Restaurant Technology Platforms
  • POS Hardware & Peripheral Devices
  • Kitchen Display Systems (KDS)
  • Payment Processing Integration
  • Verifone Payment Terminals
  • Electronic Payment Processing
  • Card Acquiring & Settlement Processes
  • PCI DSS Compliance
  • Payment Gateways & Loyalty Integrations
  • POS and Retail Technology Ecosystems
  • Network Troubleshooting

Benefits

  • Supercharge your potential at HCLTech.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#Retail#POS#Support#L2 Support#Technical Support#Operations
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Company

HCLTech

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Bengaluru, India

Noida, India

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