Sr. Service Engineer/Service Engineer - CTS
Manufacturing & Production · Production & Assembly · Manufacturing Engineering
In short
Atlas Copco is seeking a Sr. Service Engineer/Service Engineer for their Customer Service team. This role involves performing service interventions at customer sites, improving service efficiency, training dealers, and reporting quality issues. The position requires a diploma or degree in engineering and at least two years of service experience in the compressor field.
Responsibilities
- Receive weekly customer visit schedule from the Team Leader.
- Complete service at customer site.
- Create service reports post job closure.
- Understand service procedures from the technical support team for complex issues.
- Perform service interventions efficiently and in compliance with procedures.
- Improve utilization hours.
- Pass on business leads generated for aftermarket products and equipment.
- Keep Dealer service engineers updated with technical information.
- Monitor dealer performance and ECB implementation status.
- Timely reporting of warranty complaints and product quality issues.
- Return warranty failed material when asked for inspection.
- Escalate customer feedback.
- Follow Atlas Copco Vision, Mission, core values, Business Code of Conduct, and policies.
- Perform other tasks given by the Team Leader.
Requirements
- 2 years of service experience in compressor field.
- Diploma or Degree in Engineering.
- High levels of energy to work hard in the field.
- Willingness to travel.
- Committed team player.
- Good communication skill.
- Positive attitude.
Benefits
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
#Service Engineer#Customer Service#Field Service#Compressor Service#Technical Support
Company
Atlas Copco Group
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Hyderabad, India
Singrauli, India
Kolhapur, India
Goa, India
Qualification
Diploma, Bachelor
Applicants
Be an early applicant