The Job

Sr Program Manager - Heavy Bulky Network, IN - H&B

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Program Management

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In short

We are seeking a Sr. Program Manager to enhance the Heavy and Bulky India delivery experience by focusing on speed, customer contacts, network topology, and fulfillment costs. This role requires a builder's mindset with strong data analysis and cross-functional alignment skills across multiple stakeholder teams.

Responsibilities

  • Own the speed improvement roadmap and drive event readiness.
  • Partner with AMXL Operations, Supply Chain, and Long Haul teams.
  • Track speed benchmarking against core and competitor networks.
  • Own the H&B CPU reduction strategy across five pillars: customer anxiety, self-serve, 3P carrier experience, post-purchase frustration, and operational performance.
  • Drive a Multi-Tier Integrated Network Topology execution.
  • Partner with teams on topology, forecasting, buying, and placement.
  • Monitor and improve regionalization metrics while balancing cost optimization.
  • Drive Monthly/Weekly business review reporting across all 4 metric areas with data-backed narratives and exception management.
  • Coordinate across 10+ stakeholder teams: Ops, Supply Chain, Category, Customer Service etc.
  • Build and maintain mechanisms (dashboards, SOPs, escalation paths) to proactively identify metric deterioration and drive corrective actions.

Requirements

  • 5+ years of program or project management experience
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Desired Qualifications

  • 2+ years of driving process improvements experience
  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Benefits

  • Opportunity to shape the future of non-sort fulfillment at Amazon India.
  • High exposure to senior leadership.
#operations#supply chain#transportation#customer experience#program management#network topology
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Company

Amazon

Job Posted

3 days ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Bengaluru, India

Qualification

Master, Bachelor, No Formal Education

Applicants

Be an early applicant