Sr FinOps Analyst - AR
Finance, Banking & Legal · Accounting & Audit · Accounts Receivable · Financial Analysis
In short
GAR is seeking a detail-oriented Collections Analyst to manage and resolve customer receivables queries, reconcile accounts, and meet collection targets. The role involves following up with customers via email and phone, collaborating with internal stakeholders to resolve disputes, and identifying process improvements.
Responsibilities
- Manage and resolve receivables related queries received from Amazon customers.
- Support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets.
- Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio.
- Maintain detailed post correspondence update on accounts receivable records.
- Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries.
- Monitor high-risk accounts and ensure timely escalation of challenges to management.
- Continually look at ways to improve the customer experience.
- Assist in streamlining and improving the accounts receivable process by identifying areas of improvement.
- Meet the monthly productivity & quality goals.
- Reconcile complex accounts and have excellent attention to detail.
Requirements
- Bachelor's degree in accounting and commerce (B. Com).
- Knowledge of Excel at an advanced level.
- Experience with Microsoft Office products and applications.
- 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience.
- Experience assessing portfolio opportunity to make the appropriate long term strategic investments while maintaining the short-term delivery of leads.
Desired Qualifications
- Proactive, customer and detail-oriented.
- Self-motivated, quick learner, strong ownership.
- Earn trust with our customers to facilitate timely payment.
Benefits
- Inclusive culture empowers Amazonians to deliver the best results for our customers.
- Workplace accommodation and adjustment during application and hiring process.
#Accounting#Finance and Global Business Services
Company
Amazon
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Hyderabad, India
Qualification
Bachelor
Applicants
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