Sr. Field Service Technician - Western US
Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support
In short
ABB seeks an experienced Senior Field Service Technician for the Western US, operating remotely with significant travel. This role involves on-site and remote support for industrial equipment, emphasizing preventive maintenance, calibration, and customer service. The ideal candidate has a strong electro-mechanical background and at least 5 years of related field service experience.
Responsibilities
- Perform preventive maintenance, calibration, installation, and corrective service.
- Provide on-site and remote access support for laboratory and production process testing instruments.
- Ensure service activities comply with established ISO certified policies and procedures and are documented accordingly.
- Participate in continuing education and training to meet customer needs.
Requirements
- Associate’s degree in electrical or equivalent work/military experience, OR Bachelor’s degree and 3+ years experience, OR HS Diploma and 7+ years experience.
- Minimum of 5 years related field service support experience.
- General software knowledge (Win10, Win11, MS Office365) is a must.
- Ability to travel up to 65-70% domestically and internationally.
- Valid US driver’s license and acceptable driving record for the past 3+ years.
- Possess US work authorization.
- Ability to acquire a US passport.
Desired Qualifications
- Experience with network support, computer repair and OS restoration, and software configuration is preferred.
- Knowledge of calibration and electronic test equipment is strongly desired.
Benefits
- Choice between two medical plan options: PPO Plan or High Deductible Health Plan (with HSA).
- Choice between two dental plan options: Core and Core Plus.
- Vision benefit.
- Company paid life insurance (2X base pay).
- Company paid AD&D (1X base pay).
- Voluntary life and AD&D – 100% employee paid up to maximums.
- Short Term Disability – up to 26 weeks – Company paid.
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).
- Parental Leave – up to 6 weeks.
- Employee Assistance Program.
- Health Advocate support resources.
- Employee discount program.
- 401k Savings Plan with Company Contributions.
- Employee Stock Acquisition Plan (ESAP).
- 11 paid holidays.
- Vacation provided based on years of service for hourly and non-exempt positions, or under a permissive time away policy for salaried exempt positions.
#field service#technician#western us#pulp and paper industry#electro-mechanical#customer service#autonomy#preventive maintenance#calibration#installation#corrective service#remote support#ISO certified#continuing education#network support#computer repair#OS restoration#software configuration#calibration#electronic test equipment#Win10#Win11#MS Office 365#travel#US driver's license#US work authorization#US passport
Company
ABB
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
Remote
Experience Level
Senior
Locations
United States
Qualification
Diploma, Bachelor, No Formal Education
Applicants
Be an early applicant