Sr Engineer (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · Database Administration · Systems Engineering

Smart Summary

AI-generated overview of this position

HCLTech is seeking a Senior Engineer for Support & Operations to maintain existing features, troubleshoot bugs, and resolve client requests. The role involves providing client support, monitoring requirements, and delivering tasks on time. Additionally, the engineer will create documentation and offer technical guidance to junior team members.

Job Summary

Job Role : Senior Engineer - Desk Side Services, AMT Asset Management Software

Job Summary : DSS - Engineer (Deskside Support)

Job Responsibilities : DSS - Engineer (Deskside Support)

Skill Requirement : DSS - Engineer (Deskside Support)

Other Requirement : DSS - Engineer (Deskside Support)

Key Responsibilities

1. To maintain existing features, troubleshoot bugs , resolve ad-hoc requests and provide support for enhancement (major and minor) /new developments based on business/ client requirements as well as from the functional and technical team of HCL on the project.
2. To provide client support by presenting data, information, ticket resolution and day to day support activities like monitoring client requirements as well as keeping track of schedule for on time delivery of assigned tasks as per the defined quality standards.
3. To perform activities related to enhancement creation of documents for CMMi and client requirements.
4. To provide technical guidance to junior developers.

Skill Requirements

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Other Requirements

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#support#operations#engineering#troubleshooting#client-facing#technical support