Sr. Associate - Quality Analyst, Global Solutions & Risk Compliance (GSRC)
Finance, Banking & Legal · Legal Services · Compliance & Regulatory
In short
The Global Solutions and Risk Compliance (GSRC) team at Amazon is seeking a Sr. Associate - Quality Analyst to perform daily quality audits, identify anomalies and root causes, and propose solutions. This role involves ensuring product and service compliance worldwide and safeguarding customers and partners from legal and regulatory risks.
Responsibilities
- Perform quality audits daily using Standard Operating Procedures (SOPs) and achieve defined targets for utilization, productivity, and quality.
- Comprehend SOPs with minimal support and identify opportunities for improvement.
- Identify anomalies such as SOP defects and process gaps.
- Explain the rationale for identified defects and preliminary root causes.
- Propose solutions for quality/productivity improvements and work on milestones with managers.
- Conduct research to find specific information (e.g., products, regulations) in a timely manner.
- Prepare key insight trends and share regular reports.
- Provide feedback to associates and close loop on audit observations.
- Respond to stakeholders with guidance and flag any updates to Lead/Manager.
Requirements
- Bachelor's degree
- Fluent in English (speak, write, and read)
- Experience with Microsoft Office products and applications
- 2+ years of work experience in Business Process Outsourcing in accounting, regulatory compliance, IT services, or quality assurance
- Experience with Business Process Outsourcing and Operations processes
Desired Qualifications
- Experience in trade compliance, import/export operations, customs regulations, cross-border logistics, or regulatory compliance processes related to global trade operations is preferred
- Knowledge of consumer product compliance processes and regulations
- Experience in regulatory compliance management with government agencies
- Experience as a quality auditor in a retail chain management / FMCG company / Corporate role
- Experience in designing and implementing custom reporting systems using automation tools
- Experience with data analysis in a variety of quantitative fields and experience building data and decision support systems
- Knowledge of database query technologies (SQL)
- Database management is an added advantage
#compliance#quality assurance#risk
Company
Amazon
Job Posted
3 days ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Bengaluru, India
Qualification
Bachelor
Applicants
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