Sr Administrator (Support & Operations)
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Systems Engineering
In short
The Sr Administrator (Support & Operations) role focuses on provisioning and managing Microsoft Teams Rooms (MTR) and Cisco Smart Room resources. Key responsibilities include creating resource accounts, managing network requirements, and coordinating deployments to ensure seamless integration with the Microsoft 365 environment.
Responsibilities
- Coordinate with the Infra team to obtain MTR Resource accounts, Smart Room Accounts, and Network Requirements (Static IP).
- Process Perimeter Requests to allow/whitelist IPs for OEM Cloud services.
- Initiate Change Requests for hardware deployment within confirmed windows.
- Coordinate with the AppSpace team for booking panel deployment.
- Execute the deployment of Cisco Smart Room, Cisco on MTR, Android on MTR, Windows on MTR, Surface Hub, and Room Schedulers.
- Conduct post-deployment testing to ensure all services are operational.
- Adhere to quality standards, regulatory requirements, and company policies.
- Provide support for complex incidents, perform root cause analysis, and implement solutions.
- Contribute to knowledge base updates and training of new analysts.
- Resolve complex tickets within agreed SLAs and collaborate with other support teams.
- Ensure positive customer experience and high CSAT through effective issue resolution and threat mitigation.
Requirements
- Experience with Cisco Control Hub, Teams Admin Center, Teams Pro Management, Logitech Sync, and Logitech Select.
- Proficiency in creating IDAM Requests, Static IP Requests, Perimeter Requests, Change Requests, and AppSpace Requests.
- Understanding of technical deployment requirements for Cisco Smart Room, Cisco on MTR, Android on MTR, Windows on MTR, Surface Hub, and Room Schedulers.
- Ability to conduct necessary tests post-deployment to ensure service functionality.
- Experience in supporting complex incidents and performing root cause analysis.
- Knowledge of IT support processes and SLAs.
- Commitment to customer satisfaction and security posture.
Desired Qualifications
- Experience with MSL Project Deployment and MTR Provisioning.
- Familiarity with the Tech Refresh project scope.
Benefits
- Opportunity to supercharge your potential and find your career spark at HCLTech.
- Be part of a global technology company with a strong focus on putting people first.
#IT#Support#Operations#MTR#Cisco#Smart Room#Microsoft Teams#Provisioning
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Sholinganallur, India
Applicants
Be an early applicant