Sr Administrator (Support & Operations)
Technology, Data & Digital · IT Infrastructure & Security · Network Administration · DevOps
In short
Responsibilities
- Adhere to quality standards, regulatory requirements and company policies.
- Provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
- Work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
- Resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
- Ensure positive customer experience and CSAT through First Call Resolution, minimum rejected resolutions / reopen Cases and mitigating security threats.
Requirements
- 4–8 years of relevant experience in Network Operations (L2 support)
- Bachelor’s degree in engineering (or equivalent)
- CCNA mandatory
- Strong knowledge of TCP/IP, DNS, DHCP, NAT
- Strong knowledge of Switching & Routing fundamentals (CCNA-level minimum)
- Strong knowledge of Wireless
- Hands-on scripting: Python (preferred) or any coding background
- Experience in automation-driven network operations
- Troubleshooting Network performance issues, connectivity, quality issues
- Strong analytical and troubleshooting mindset
- Strong communication and documentation skills
- Ability to handle high-pressure incident scenarios
- Structured and process-compliant approach (critical for L2 role)
Desired Qualifications
- Familiarity with Network automation frameworks/tools (good to have)
- CCNP / Automation certifications (preferred)
Benefits
- Supercharge your potential at HCLTech.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
Skills
About HCLTech
Supercharging progress through technology and innovation
HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…
Company
HCLTechJob Posted
4 days ago
Employment Type
Full Time
Work mode
On Site
Experience Level
Mid-Senior
Locations
Chennai, India
Qualification
Applicants
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