Sr Administrator (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · IT Support

In short

We are seeking a Sr Administrator (Support & Operations) to provide Level 2 Service Desk and Remote Desktop Support in Noida, Uttar Pradesh. This role involves diagnosing and resolving complex technical issues, managing user accounts and permissions in Active Directory, and escalating problems to Level 3 support when necessary.

Responsibilities

Diagnose and fix complex software, hardware, application, and network connectivity problems.
Use remote desktop tools to access and repair remote user systems.
Perform advanced Active Directory tasks, including group policy adjustments, account management, and permission configurations.
Triage tickets, follow incident lifecycles, and escalate unresolved issues to Level 3 infrastructure or engineering teams.

Requirements

Strong command of Windows.
2 to 4 years of experience in IT support, help desk, or service desk roles.
Clear communication skills.
Calm problem-solving under pressure.
Adherence to Service Level Agreements.

Benefits

Supercharge your potential at HCLTech.
Find your career and spark.
A place that knows that helping its customers stay on top starts by putting its people first.
Work with a global technology company with over 223,000 people across 60 countries.
Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Skills

WindowsRDPActive Directory

#IT support#service desk#help desk#remote desktop support#Active Directory#Windows administration

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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