Sr Administrator (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Systems Engineering

In short

We are seeking a Sr Administrator (Support & Operations) in Bengaluru, Karnataka to provide advanced technical support, troubleshooting, and root cause analysis. This full-time, on-site role involves resolving complex incidents, collaborating with support teams, and ensuring positive customer experience and security posture.

Responsibilities

Adhere to quality standards, regulatory requirements, and company policies.
Provide support for complex incidents and escalated issues.
Perform root cause analysis and implement solutions for technical and security issues.
Engage in value-adding activities such as knowledge base updates, training, and coaching.
Resolve complex tickets within agreed SLAs.
Collaborate with other support teams for seamless operations and security.
Ensure positive customer experience and CSAT.

Requirements

Advanced technical support
Troubleshooting
Root cause analysis
Resolution of technical & security issues
Knowledge base update & management
Training freshers
Coaching analysts
SLA adherence
Collaboration with support teams
Customer experience
CSAT improvement

Benefits

Supercharge your potential
Find your career
Find your spark
A place that puts its people first

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About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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