The Job

Sr. Administrator, Appeals, Appeals

Logistics, Sales & Operations · HR & Admin · HR Operations

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In short

Amazon is hiring a Sr. Administrator, Appeals for its HR organization in India. This role involves handling confidential information, assessing documentation for appeal cases, and identifying process defects. The ideal candidate will have a strong background in human resources, case management, and customer service.

Responsibilities

  • Utilize deep diving skills and Amazon policy expertise to identify required documentation for appeal cases.
  • Assess documentation for accuracy and past precedent.
  • Identify any process defects and recommended remediation.

Requirements

  • 2+ years of human resources experience
  • Knowledge of HRIS or Applicant Tracking Systems are preferred
  • Bachelor's degree in business, HR, or a related field, or High school or equivalent
  • 1+ years of case management experience
  • 3+ years of contact center, customer service, human resources or equivalent experience
  • Demonstrated proficiency handling customer contacts, queries and resolutions.
  • 1+ years of Microsoft Office products and applications experience

Desired Qualifications

  • 2+ years of human resources functions experience
  • Experience with Payroll Systems, HRIS
  • 4+ years of contact center, customer service, human resources or equivalent experience
  • Experience using Knowledge database and researching skills.
  • Proven ability to manage customer contacts in a fast-paced environment.
  • Proven ability to adjust to constantly changing workloads.
  • Proven ability to follow existing process with high attention to detail.
  • Additional languages a plus.

Benefits

  • Inclusive culture empowers Amazonians to deliver the best results for our customers.
  • If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
#HR#Appeals#Administrator
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Company

Amazon

Job Posted

2 days ago

Employment Type

Full Time

WorkMode

Remote

Experience Level

Mid-Senior

Locations

Hyderabad, India

Bangalore, India

Chennai, India

Na, India

Mumbai, India

Kochi, India

Qualification

Bachelor, No Formal Education

Applicants

Be an early applicant