The Role

Consultant helping customers with compliance pain points, transforming challenges into actionable insights for successful renewals/expansions. Spearheaded sales calls, product demos, and negotiate contracts. Collaborate with CSM team for seamless transitions, maintain CRM hygiene, become a platform expert, strategise with CSMs for large accounts, and manage customer expectations through cross-functional engagements. Ensure deliverables' completion.

Responsibilities

• Become a consultant to customers converting their compliance pain points to actionable insights, leading to a successful renewal / expansion
• Run sales calls with short deck presentations and detailed product demonstrations
• Execute multi-stakeholder renewal and expansion conversations
• Execute contract and commercial negotiations with customers and bring them to a close
• Work closely with the CSM team to ensure a smooth transition for new customers
• Maintain CRM hygiene and manage deal pipeline to forecast revenues accurately
• Become a product expert across our entire platform and understand our competitor landscape
• Devising strategies with the CSMs to efficiently handle large accounts and engage with marketing teams to improve revenue retention and expansion rates
• Manage customer expectations through cross-functional interactions and ensure that the deliverables are completed

Requirements

• 2+ years of Sales or Account Management experience, particularly in B2B SaaS markets
• Strong communication and presentation skills - solid writing skills are a must!
• Ability to think on your feet — you’re someone who can figure out creative ways to balance customer experience and revenue maximisation tactfully
• Can break down complicated technical matters and understandably explain them
• Adaptable and comfortable with a fast-paced environment
• Adept at using any CRM – Freshsales, Salesforce, HubSpot, to manage & track pipelines
• Able to engage in a technical conversation with the CTO/Head of Engineering to understand their requirements
• Prior experience selling to the US or a foreign audience is a plus

Benefits

• Remote First Policy
• 5 Days Working With FLEXI Hours
• Group Medical Insurance (Parents,Spouse,Children)
• Group Accident Cover
• Group Term Life Insurance
• Company Sponsored Device
• Education Reimbursement Policy