The Job

Specialist- IP

Technology, Data & Digital · Software & Web Development · Software Engineering · Network Administration

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In short

This role is responsible for alarm analysis, operation-maintenance, and troubleshooting of IP nodes such as routers, switches, firewalls, and load balancers. You will also handle customer-raised trouble tickets and ensure timely service restoration to meet SLAs.

Responsibilities

  • Actively supervise ITSM Ticket queues to maintain MTTR.
  • Identify root cause of Incidents and recommend appropriate resolution actions.
  • Serve as the first point of contact for support of any alarm/event/KPI related issues.
  • Ensure timely restoration of services to maintain MTTR for good customer experience and high Service availability.
  • Proactively detect possible failures to ensure incident restoration/avoidance.
  • Perform node health checks and backups, and troubleshoot identified deviations.
  • Handle 3PP/OEM, Problem Management support, Data Analytics, and Customer Governance.
  • End-to-end network understanding.

Requirements

  • Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing.
  • Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
  • Knowledge of IP Security protocols - IPSEC, GRE, VPN, CGNat.
  • Familiarity with CISCO, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN.
  • Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces).
  • Product/Vendor knowledge on CISCO (mandatory) & Ericsson is preferable.
  • Good Communication & troubleshooting skills.
  • 8-14 years of relevant experience in the IP Domain.
  • Working knowledge of CISCO Routers, Cisco Switches, Juniper Routers, Juniper CGNAT, Juniper Switches, RAD-ETX, Huawei-CX Series, Nokia/Alcatel-SAS Series, Firewalls-Checkpoint & Fortinet, Ericsson-BRAS, F5-Load balancer.

Benefits

  • Outstanding opportunity to use your skills and imagination.
  • Challenge to build solutions never seen before to some of the world's toughest problems.
  • Be part of a team of diverse innovators.
  • Work in an environment that champions diversity and inclusion.
  • Opportunity to realize your full potential as part of the Ericsson team.
#IP#Noida#IT#Routers#Switches#Firewalls#Load Balancers#Security Gateways#Trouble Ticket Resolution#Fault Management#Service Level Agreement (SLA)#Network Protocols#CISCO#Ericsson#Juniper#F5#Telecom
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Company

Ericsson

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Noida, India

Applicants

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