SME - Saviynt, Java
Technology, Data & Digital · Software & Web Development · Software Engineering · Data Analysis
In short
The Subject Matter Expert (Support & Ops) is responsible for resolving escalations and incidents within SLAs, utilizing Saviynt for Identity and Access Management and Java for application enhancements. This role involves mentoring team members, maintaining documentation, and engaging with customers to ensure satisfaction through proactive problem resolution and analysis.
Responsibilities
- Ensure timely resolution and quality compliance of escalated tickets within SLA using Saviynt and Java.
- Mentor team members and administrators, prepare SOPs, and maintain documentation.
- Validate change order implementation plans and ensure compliance with human error protocols.
- Actively participate in capacity planning to optimize resource allocation.
- Engage in customer meetings to gather insights and ensure customer satisfaction through proactive problem resolution.
- Conduct root cause and trend analyses using Java tools for data processing.
- Present performance reports to key business stakeholders.
Requirements
- Proficient in Saviynt for Identity and Access Management.
- Strong understanding of Java development for application support and enhancements.
- Excellent analytical skills for conducting root cause and trend analyses.
- Familiarity with Service Level Agreements (SLAs) and quality compliance standards.
- Strong communication and presentation skills for effective stakeholder engagement.
Desired Qualifications
- Relevant certifications in Saviynt or Java are optional but valuable.
#Saviynt#Java#Identity and Access Management#Support#Operations
Company
HCLTech
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Pune, India
Applicants
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