SME - Program & Project Management

Technology, Data & Digital · Software & Web Development · Software Engineering · Project Management

In short

This hybrid role involves System Administrator duties, including system maintenance, configuration, and problem resolution, alongside Project Coordination for onboarding new sites and small projects. The position requires collaboration with internal teams and external partners to ensure system efficiency and project success.

Responsibilities

Travel to TA Franchisees to coordinate onboarding transition.
Review and coordinate needed cabling and wiring for POS equipment.
Review with construction floor plans and coordination of equipment placements.
Assist with purchasing POS and Comdata SmartQ Equipment.
Assist with Fiserv and Commercial Merchant IDs for credit processing.
Primary Contact for Franchisees to request technology changes and determine next steps.
Review special requests from Franchise and assist with coordination of TA Teams.
Review current technology in-use at Sites if existing and build technology gap analysis.
Coordinate full price book details for franchise onboarding.
Work with 3rd parties to troubleshoot high-level networking issues.
Document solutions for POS Fuel Desk implementations (Visio Diagrams).
Review networking, hardware and software requirements from Vendors and provide technical recommendations and guidance on implementations.
Function as a liaison to Technical Support Team and 3rd party vendors to provide insight to solutions and implementation specifics.
Participate in network design, documentation and delivery of POS Store and Fuel Desk projects.
Responsible to understand all network data flow from all POS for integration projects.
Identify POS / Network security risks and provide recommended solutions.
Assist with analysis of networking infrastructure between 3rd parties and TA HQ.
Responsible to review and provide recommendations of new implementations (Acquisitions and Construction Projects).
Ability to coordinate and drive technical projects through completion.
Extremely organized with professional follow-up and tracking of assigned tasks
Provide hardware and software support for POS equipment, PC devices and computer peripherals.
Maintain knowledge of PCI compliancy on POS systems.
Review and submit expenses in a timely and accurate manner in accordance with accepted company practices and procedures.
Ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
Perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.)
Act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
Validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
Ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
Validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

Requirements

Composure – responds constructively to emotional situations, high pressure and conflict
Critical thinking – is the ability to break a situation down into smaller pieces to identify its key or underlying issues. It includes not only organizing the parts of a problem systematically and comparing all aspects of a problem, but also figuring out cause-and-effect relations that can help solve it. To what extent does the person understand cause-and-effect relationships, establish constants, gather items into coherent groupings, and find new ways to look at things.
Customer Service – has a “customer first” mentality at all times; ensures an enjoyable experience for every customer no matter what; builds guest loyalty through memorable customer experiences
Decision making – assesses the importance, urgency and risk associated with each situation and takes actions which are timely and in the best interests of the organization
Goal setting – increases effectiveness by setting individual
Initiative – establishes goals and gets buy-in from teams to achieve results; able to overcome obstacles to reach goals; champions new goals by becoming a strong advocate for change
Integrity – the quality of being honest and having strong moral principles
Planning/Organization – uses an effective methodology to determine priorities, set goals, create a plan, take action and measure results
Problem solving – takes a systematic approach to solving problems rather than reacting to symptoms
Self-development – knows own capabilities, seeks out feedback and responds positively to improve performance
Teamwork and co-operations – Call for a strong willingness to work closely with colleagues or with other employees toward a common goal as opposed to working in competition with others.
Comprehension - Ability to learn new software and system processes quickly utilizing self-research or team collaboration.
Requires extensive sitting, viewing and utilizing computer equipment, keyboarding, listening and speaking with telephone equipment, walking and occasionally lifting 10 to 40 lbs.
Travel required via automobile and/or airplane.
Due to the nature of conversion go lives extended time on your feet will occur.
Required to climb or balance; stoop, kneel, crouch or crawl during site conversions.
Standing, walking, bending over, and repetitive use of legs are done occasionally but can become extended during site conversion go lives.

Benefits

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

Skills

System AdministratorProject CoordinationPOSCablingNetworkingHardwareSoftwarePCI complianceVisio Diagrams

#System Administrator#Project Coordination#POS#Networking#Hardware#Software#PCI compliance

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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