SME - Network LAN/WAN
Technology, Data & Digital · IT Infrastructure & Security · Network Administration · DevOps
In short
As a Subject Matter Expert (SME) for Network LAN/WAN, you will be responsible for resolving escalated incidents and tickets, ensuring quality compliance with SLAs, and enhancing customer satisfaction. This role also involves mentoring team members, developing SOPs, and conducting analyses for performance improvements.
Responsibilities
- Ensure timely resolution and quality compliance of escalated LAN/WAN incidents according to SLAs.
- Mentor team members on LAN/WAN protocols and best practices.
- Prepare Standard Operating Procedures (SOPs) and maintain comprehensive documentation.
- Assess compliance of change order implementation plans with human error protocols.
- Participate in capacity planning for LAN/WAN resources.
- Gather insights on customer challenges and provide actionable solutions.
- Conduct Root Cause Analysis and Trend Analysis to generate reports for performance improvements.
- Present findings to key business stakeholders.
Requirements
- In-depth knowledge of Data LAN/WAN technologies and incident management processes.
- Strong analytical skills for Root Cause Analysis and Trend Analysis.
- Excellent communication skills for liaising with stakeholders and presenting findings.
- Proven ability to mentor and guide team members in support operations.
Desired Qualifications
- ITIL Foundation Certification is preferred.
- Cisco Certified Network Associate (CCNA) Certification is optional but valuable.
Benefits
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
- Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
#LAN#WAN#Support#Operations#ITIL#CCNA
Company
HCLTech
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
India
Applicants
Be an early applicant