SME - Microsoft Azure - IaaS, Azure Kubernetes Service
Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · DevOps
In short
The Subject Matter Expert (Support & Ops) role ensures timely resolution of escalated incidents using IaaS Azure and IaC/Terraform, while mentoring team members on Azure Kubernetes best practices. Responsibilities include validating change plans, participating in capacity planning, engaging in customer meetings, and conducting root cause analyses for continuous improvement.
Responsibilities
- Ensure timely resolution and quality compliance of escalated incidents using IaaS Azure and IaC/Terraform, adhering to SLAs.
- Mentor team members and administrators in Azure Kubernetes best practices, prepare SOPs, and maintain documentation.
- Validate change order implementation plans, ensure human error compliance, and participate in capacity planning for Windows Azure IaaS environments.
- Engage in customer meetings to gather feedback and address issues, ensuring positive customer satisfaction.
- Conduct thorough analyses (root cause, trend) and prepare reports to present insights and performance metrics to stakeholders.
Requirements
- In-depth knowledge of IaaS Azure and IaC tools like Terraform and VRA.
- Strong understanding of Azure Kubernetes and Windows Azure PaaS/IaaS services.
- Excellent analytical skills with proficiency in conducting root cause and trend analyses.
- Proven ability to mentor and guide team members, fostering a collaborative environment.
- Strong communication and presentation skills for effective stakeholder engagement.
Desired Qualifications
- Microsoft Certified: Azure Solutions Architect Expert (Optional but valuable).
- Hashicorp Certified: Terraform Associate (Optional but valuable).
Benefits
- Supercharge your potential at HCLTech.
- Find your career and spark at HCLTech.
- Be part of a global technology company with over 223,000 people across 60 countries.
#Microsoft Azure#IaaS#Azure Kubernetes Service#Terraform#VRA#Windows Azure#PaaS
Company
HCLTech
Job Posted
4 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Noida, India
Bengaluru, India
Applicants
Be an early applicant