SME - F5, Infoblox IPAM
Technology, Data & Digital · IT Infrastructure & Security · Network Administration · Systems Engineering · DevOps
In short
Subject Matter Expert (Support & Ops) responsible for timely resolution of escalated incidents and tickets using F5 and DDI-Infoblox/Efficient IP technology, adhering to SLAs. The role involves mentoring team members, validating change plans, fostering customer satisfaction, and conducting in-depth analyses like Root Cause Analysis and Trend Analysis.
Responsibilities
- Ensure timely resolution and quality compliance of escalated incidents and tickets using F5 and DDI-Infoblox/Efficient IP technology, adhering to SLAs and operational standards.
- Mentor team members and administrators by preparing Standard Operating Procedures (SOPs) and maintaining comprehensive documentation, facilitating knowledge sharing to enhance team efficiency.
- Validate Change Order implementation plans and ensure human error compliance, actively participating in capacity planning to optimize resource utilization.
- Foster positive customer feedback and satisfaction by engaging in customer meetings to understand and address any operational challenges they face.
- Conduct and validate analyses such as Root Cause Analysis and Trend Analysis, preparing insightful reports to facilitate performance improvements and presenting findings to key business stakeholders.
Requirements
- Proficient in F5 Technologies and DDI-Infoblox/Efficient IP solutions.
- Strong analytical skills with the ability to conduct Root Cause and Trend Analysis.
- Excellent documentation skills and experience in preparing SOPs.
- Strong communication skills for effective stakeholder engagement.
- Familiarity with Capacity Planning and Change Management processes.
Desired Qualifications
- ITIL Foundation Certification (Optional but valuable).
- F5 Certified Administrator (F5-CA) Certification (Optional but valuable).
Benefits
- Supercharge your potential at HCLTech.
- Find your career and spark at a company that puts people first.
- Global technology company with over 223,000 employees across 60 countries.
- Industry-leading capabilities in digital, engineering, cloud, and AI.
- Work with clients across major verticals including Financial Services, Manufacturing, Life Sciences & Healthcare, Technology & Services, Telecom & Media, Retail & CPG, and Public Services.
#F5#Infoblox IPAM#Support#Operations#SLA#ITIL#Capacity Planning#Change Management#Root Cause Analysis
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Gautam Buddha Nagar, India
Applicants
Be an early applicant