SME - F5, Infoblox IPAM
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Network Administration
In short
The Subject Matter Expert (Support & Ops) is crucial for resolving escalated incidents within the Support & Operations team, ensuring timely and quality compliance with SLAs. This role involves mentoring team members, validating change plans, fostering customer satisfaction, and conducting detailed analyses for performance improvement.
Responsibilities
- Ensure timely resolution and quality compliance of escalated incidents and tickets using F5 and DDI-Infoblox/Efficient IP technology, adhering to SLAs and operational standards.
- Mentor team members and administrators by preparing Standard Operating Procedures (SOPs) and maintaining comprehensive documentation, facilitating knowledge sharing.
- Validate change order implementation plans and ensure human error compliance, participating in capacity planning.
- Foster positive customer feedback and satisfaction by engaging in customer meetings to address operational challenges.
- Conduct and validate analyses such as root cause analysis and trend analysis, preparing insightful reports for performance improvements and presenting findings to stakeholders.
Requirements
- Proficient in F5 Technologies and DDI-Infoblox/Efficient IP solutions.
- Strong analytical skills with the ability to conduct root cause and trend analysis.
- Excellent documentation skills and experience in preparing SOPs.
- Strong communication skills for effective stakeholder engagement.
- Familiarity with capacity planning and change management processes.
Desired Qualifications
- Optional but valuable: ITIL Foundation Certification.
- Optional but valuable: F5 Certified Administrator (F5-CA) Certification.
Benefits
- Opportunity to supercharge your potential and find your career and spark.
- Work at a place that prioritizes its people.
- Be part of a global technology company with a broad portfolio of technology services and products.
#F5#Infoblox#IPAM#DDI#ITIL#F5-CA#Gautam Buddha Nagar
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Gautam Buddha Nagar, India
Applicants
Be an early applicant