SME - Cisco Identity Services Engine (ISE)

Job Summary

The requirement is for L3-level expertise, preferably Cisco-certified professionals. The technology scope includes:\r\n\r\n• Routing & Switching on NCS, 83xx boxed\r\n\r\n• Network Access Control (NAC) with Cisco ISE\r\n\r\n• Cisco Security domain including FMC, FTD, AMP, and Threat Grid\r\n\r\n• Some exposure to Cisco Software-Defined Access (SDA) would be advantageous 

Key Responsibilities

1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents Using Cisco Ise And Palo Alto Technologies, Adhering To Agreed Slas To Enhance Operational Efficiency.
2. Conduct Mentoring Sessions For Administrators And Team Members, Prepare Standard Operating Procedures (Sops), And Maintain Comprehensive Documentation To Facilitate Knowledge Sharing.
3. Validate Change Order Implementation Plans And Human Error Compliance, And Actively Participate In Capacity Planning To Ensure Optimal Resource Allocation And Service Delivery.
4. Engage In Customer Meetings To Gather Feedback And Understand Issues, Ensuring Positive Customer Satisfaction And Addressing Concerns Proactively.
5. Validate And Analyze Incident Reports, Including Root Cause Analysis And Trend Analysis, To Present Insights And Performance Metrics To Key Business Stakeholders, Driving Continuous Improvement.

Skill Requirements

The technology scope includes:\r\n\r\n• Routing & Switching on NCS, 83xx boxed\r\n\r\n• Network Access Control (NAC) with Cisco ISE\r\n\r\n• Cisco Security domain including FMC, FTD, AMP, and Threat Grid\r\n\r\n• Some exposure to Cisco Software-Defined Access (SDA) would be advantageous

Other Requirements

1 resource each at Nainital or Missamari\r\n\r\n• 1 resource each at Mount Abu or Kasauli