SME - Azure DevOps, Terraform

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Cloud Engineering

In short

The Subject Matter Expert in Support & Operations plays a critical role in ensuring the timely resolution of escalations and incidents while adhering to quality standards. This position emphasizes the application of Infrastructure as Code (IaC) and Terraform in Azure environments to drive operational excellence and enhance customer satisfaction through effective communication and strategic analysis. This role is based in Noida, Uttar Pradesh, India.

Responsibilities

Ensure On-Time Resolution And Quality Compliance Of Escalated Incidents By Utilizing Iac And Terraform Within Azure Environments, Adhering To Agreed Service Level Agreements (Slas).
Mentor Team Members And Administrators In Best Practices For Azure Iaas, Paas, And Kubernetes, While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation For Operational Processes.
Validate Change Order Implementation Plans And Ensure Human Error Compliance By Applying Best Practices In Terraform Configurations And Azure Infrastructure Management.
Actively Engage In Customer Meetings To Address Concerns And Gather Feedback, Leveraging Knowledge Of Azure Services To Enhance Customer Satisfaction.
Conduct Root Cause Analysis And Trend Analysis To Validate Findings And Provide Insights Through Reports, Facilitating Informed Decision-Making For Key Business Stakeholders.

Requirements

Strong Understanding Of Infrastructure As Code (Iac) Principles And Hands-On Experience With Terraform.
Proficient In Azure Services Including Iaas, Paas, And Kubernetes.
Excellent Analytical Skills With The Ability To Perform Root Cause And Trend Analyses.
Effective Communication And Presentation Skills To Liaise With Business Stakeholders.
Familiarity With Itil Or Similar Frameworks For Incident Management And Service Delivery.

Desired Qualifications

Certification In Azure Solutions Architect Or Terraform Associate Is Optional But Valuable.
Itil Foundation Certification Is Recommended

Benefits

At HCLTech, you'll supercharge your potential.
You'll find your career.
And you'll find your spark.
All at a place that knows that helping its customers stay on top starts by putting its people first.

Skills

TerraformAzureDevOpsIaaSPaaSKubernetesITIL

#DevOps#Azure#Terraform#IaC#Cloud

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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