The Job

Smartlink Platform Support Specialist

Technology, Data & Digital · Software & Web Development · Software Engineering · Business Analysis

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In short

The Smartlink Platform & NPS Support Specialist will ensure successful adoption and administration of the SMARTLINK platform and Falcon System, focusing on data accuracy and user support. This role involves regional email administration, lead distribution, customer and internal training, and collaboration with the corporate team on marketing initiatives.

Responsibilities

  • Achieve 100% customer registration within the assigned region for the SMARTLINK platform.
  • Ensure accurate site and hierarchy data in the SMARTLINK platform.
  • Act as platform administrator: manage user roles, notifications, license approvals, duplicate resolution, SAP accuracy, and ticket follow-up.
  • Address sign-in issues and user verification promptly.
  • Follow up SMARTLINK requests per region for timely resolution.
  • Provide administrative support for service and sales teams, focusing on platform updates, innovation, and development.
  • Serve as the regional email administrator for operations and sales communications.
  • Manage automated leads received through the regional email and ensure timely follow-up.
  • Distribute and track SMARTLINK-generated leads to appropriate stakeholders.
  • Deliver SMARTLINK platform navigation training for external customers and internal teams.
  • Support implementation of webinars and internal training sessions.
  • Provide proactive support to regional teams on SMARTLINK-related topics.
  • Collaborate with the SMARTLINK corporate team to implement campaigns and update marketing materials.
  • Coordinate with operations on NPS tasks.

Requirements

  • Experience with SMARTLINK and Falcon platforms.
  • Strong analytical and organizational skills with attention to detail.
  • Ability to train and support cross-functional teams effectively.
  • Excellent communication and documentation skills.
  • Familiarity with IIoT platforms, connectivity devices, and CRM tools is a plus.
  • 1-3 years relevant experience.
  • Associate’s or Bachelor’s degree in Engineering, Marketing, IT, or related field.
  • Proficiency in SMARTLINK platform administration and connectivity.
  • Strong understanding of connectivity processes and data accuracy requirements.
  • Ability to manage multiple priorities and collaborate across sales, service, and corporate teams.
  • Competence in Microsoft Office Suite.
  • Knowledge of SAP systems.

Desired Qualifications

  • Familiarity with IIoT platforms, connectivity devices, and CRM tools is a plus.

Benefits

  • Excellent compensation package
  • Flexible benefits plan
  • Generous 401 (k) retirement plan
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Competitive Paid time off
  • Life & Disability insurance
  • Additional technical training provided for the most qualified candidate.
#Sales#Platform Support#Customer Service#Technical Support#IIoT#CRM#SAP
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Company

Atlas Copco

Job Posted

1 day ago

Expires

in 21 hours

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Associate

Locations

Anaheim, United States

Qualification

Bachelor, Diploma

Applicants

Be an early applicant