Services Design and Validation Senior Group Manager
Construction, Engineering & Trades · Architecture & Planning · Construction Management · Industrial Engineering · Program Management
In short
Emerson is seeking a Services Design and Validation Senior Group Manager in Heredia, Costa Rica. This hybrid role involves leading a team to design, enable, and govern post-sales services across the product lifecycle, translating business strategy into scalable service capabilities and operating models.
Responsibilities
- Lead, coach, and develop a high-performing Services Design and Validation team.
- Translate business strategy, product strategy, and service portfolio objectives into scalable service capabilities and operating models.
- Drive service enablement and readiness for new products, technologies, and business transformations.
- Establish and continuously improve service operating models, governance frameworks, business processes, and lifecycle controls.
- Lead cross-functional alignment across Product Development, Product Management, Technical Support, Field Services, and other relevant groups.
- Establish and govern service readiness practices for people, processes, systems, tools, and training.
- Ensure services are designed for supportability, maintainability, operational efficiency, customer success, and long-term business viability.
- Drive implementation of service requirements across business systems, operational processes, and supporting infrastructure.
- Manage a portfolio of complex Services Engineering initiatives.
- Foster a culture of ownership, accountability, systems thinking, continuous improvement, collaboration, and customer-focused decision-making.
Requirements
- Bachelor's degree in Engineering, Computer Science, Business, Operations Management, or a related technical discipline.
- 10+ years of experience in engineering, services, operations, technical support, product management, program management, or related disciplines.
- 5+ years of people leadership experience leading technical and/or cross-functional teams.
- Experience leading complex initiatives across multiple organizations without direct authority.
- Demonstrated ability to translate business, product, or service strategy into scalable operational execution.
- Experience working across the product lifecycle, including concept, development, launch, sustainment, transformation, transition, and end-of-life phases.
- Experience designing, improving, or governing business processes, operating models, readiness frameworks, lifecycle models, or organizational capabilities.
- Strong stakeholder management, communication, facilitation, and influencing skills.
- Strong analytical, organizational, and structured problem-solving capabilities.
- Ability to operate effectively in a global, matrixed, cross-functional environment.
Desired Qualifications
- Advanced degree in Engineering, Business Administration, Operations Management, or a related discipline.
- Experience in service engineering, service design, service operations, technical services, customer success, technical support, field service, hardware services, or post-sales service organizations.
- Knowledge of New Product Introduction, product lifecycle management, service lifecycle management, service readiness, launch management, or service design practices.
- Experience implementing service governance frameworks, operating models, global deployment strategies, or lifecycle governance models.
- Experience working with enterprise business systems, service workflows, operational processes, and supporting infrastructure.
- Experience leading transformation, operating model design, service modernization, or cross-functional capability-building initiatives.
- Technical curiosity and aptitude with emerging technologies, digital services, automation, AI-enabled workflows, and modern service delivery models.
Benefits
- Opportunities for learning, career advancement, and leadership development.
- Collaborative culture encourages curiosity, accountability, continuous improvement, and customer focus.
- Inclusive environment where employees can thrive and bring their authentic selves to work.
- Flexible development opportunities.
- Global collaboration.
- Commitment to well-being.
#Services Design#Validation#Group Manager#Heredia#Costa Rica#Hybrid
Company
Emerson
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Senior
Locations
Heredia, Costa Rica
Qualification
Undergraduate, Bachelor, Master, Doctoral
Applicants
Be an early applicant