Service Specialist Engineer - Aftermarket
Manufacturing & Production · Production & Assembly · Manufacturing Engineering
In short
This role provides key technical support and problem resolution for industrial compressors to field service engineers globally. It involves contributing to new product development, defining maintenance strategies, managing warranty costs, and delivering technical training.
Responsibilities
- Provide remote technical assistance to field service engineers globally.
- Support troubleshooting on industrial compressors and their applications.
- Contribute to cross-functional teams for new product development.
- Define maintenance strategies, intervals, and service instructions.
- Identify and define tools required for maintenance.
- Maintain and improve service platforms.
- Review and optimize spare parts proposals.
- Manage and monitor warranty costs, driving continuous product improvement.
- Analyze and approve/reject warranty claims.
- Define and implement field corrective actions.
- Support Sales with technical insights for customer claims resolution.
- Lead cross-functional initiatives to reduce and control warranty costs.
- Deliver technical training to field engineers worldwide.
- Organize and lead the annual global training week (live streamed).
- Organize and lead periodic training sessions on new product launches.
Requirements
- Bachelor’s degree in Engineering (Mechanical or Industrial preferred)
- Strong communication and interpersonal skills
- A collaborative team player with a proactive mindset
- Fluent in English
Desired Qualifications
- Result-oriented, self-motivated, and energetic
- Strong analytical and problem-solving skills
- Excellent organization and time management
- Ability to influence and lead cross-functional teams
- Quick learner, aligned with Atlas Copco’s values and ways of working
- Additional languages are a plus
Benefits
- Permanent contract
- White-collar employee, Level B1, National Collective Labour Agreement (CCNL) for the Metalworking Industry
- Collective profit-sharing bonus
- Additional fixed company premium
- Fully company-paid canteen service
- Flexible Benefits Platform
- Dedicated psychological support services
#compressors#aftermarket#technical support#product development#quality improvement#training#customer service
Company
Atlas Copco
Job Posted
3 days ago
Expires
in 3 weeks
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Mid-Senior
Locations
Robassomero, Italy
Qualification
Bachelor
Applicants
Be an early applicant