Service Planner
Logistics, Sales & Operations · Sales & Business Development · Sales Operations
In short
Atlas Copco is seeking a Service Planner in Uddingston to coordinate service activities, manage schedules, and ensure efficient customer experiences. This role involves communication with customers and field engineers, resource allocation, and record keeping using SAP/C4C.
Responsibilities
- Planning and scheduling service work to meet customer needs and deadlines
- Creating, allocating, and releasing service orders to engineers
- Ensuring parts and resources are available ahead of visits
- Communicating with customers to arrange and confirm service appointments
- Tracking progress of jobs and supporting completion, invoicing, and follow-up work
- Working closely with engineers, managers, and internal teams to resolve queries and prioritise requests
- Maintaining accurate records across SAP/C4C and supporting contracts, purchasing, and ad-hoc projects when needed
Requirements
- Organised and comfortable managing multiple priorities
- Clear communication with customers and colleagues
- Enjoy problem solving and improving processes
- Experience in planning, administration, customer service, or coordination (service industry experience is helpful but not essential)
- Motivated to learn and develop your knowledge
Benefits
- Hybrid working and a supportive team environment
- Modern office with activity-based working
- Ongoing development, including at least 40 hours of training per year
- Competitive benefits and pension scheme
- 36-hour working week supporting work-life balance
- Opportunities to grow your career within a global organisation
#Customer Service#Service Planner#Field Service#Coordination#Scheduling#Administration#SAP#C4C#Hybrid#Uddingston#Scotland
Company
Atlas Copco
Job Posted
4 weeks ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Associate
Locations
Uddingston, United Kingdom
Applicants
Be an early applicant