In short
Electrolux Group is looking for a Service Operation Manager for Finland to lead indirect field service operations, focusing on enhancing consumer satisfaction and optimizing the aftermarket business. This role requires strong leadership, analytical, and negotiation skills to manage external service partners and drive continuous improvement in service delivery.
Responsibilities
- Manage indirect services for Electrolux Finland.
- Oversee indirect service, including development, follow-up, and introduction of indirect service partners.
- Ensure Electrolux consumer service standards are known and implemented across service partners.
- Drive continuous improvement of consumer service processes in collaboration with the Service Operations team and Operations Support.
- Track and improve key performance indicators related to service delivery, consumer satisfaction, and cost.
- Champion Electrolux’s passion for consumers, striving to deliver an outstanding consumer experience across all operations.
- Participate in and implement change programs.
Requirements
- Bachelor’s degree in Business Administration, Engineering, or a related field.
- Proven experience in service operations management, preferably in a consumer electronics or home appliances industry.
- Experience with aftermarket and warranty processes.
- Proven leadership capabilities and strong team management skills.
- Excellent communication and interpersonal skills.
- Ability to drive continuous improvement and manage change effectively.
- Strong analytical skills with the ability to track and improve KPIs.
- Financial acumen to oversee budgets, forecast financial performance, and ensure cost-effective operations.
- Strong negotiation skills to effectively manage contracts and partnerships.
- Expertise in Customer Relationship Management to maintain and enhance consumer loyalty and satisfaction.
- Customer-focused mindset with a passion for delivering outstanding consumer experiences.
- Proficiency in using service management software and tools.
- Fluency in Finnish and English.
- Able to travel domestically.
Desired Qualifications
- Swedish language skills considered as an advantage.
Benefits
- Permanent / Full time job type
- Opportunity to shape the future and bring potential to life
- Work in a global community of people from 100+ countries
- Develop solutions that deliver enjoyable and sustainable living
- Swedish considered as an advantage (for qualifications, not a direct benefit but a plus)
#Service Operations#Field Service#Aftermarket#Consumer Satisfaction#KPI Management#Contract Management#Partnership Management#Process Improvement#Change Management#Customer Experience#Consumer Electronics#Home Appliances
Company
Electrolux Group
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Finland
Qualification
Bachelor
Applicants
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