Service Engineer

Manufacturing & Production · Production & Assembly · Manufacturing Engineering

In short

As a Service Engineer at Volvo Penta, you will be responsible for maximizing customer uptime and ensuring high service standards. This role requires strong technical expertise, a practical approach, and the ability to support dealers, business partners, and OEMs in resolving technical issues and maintaining product quality.

Responsibilities

Manage technical issues from complaint to resolution, coordinating repairs and warranty cases.
Investigate product quality concerns, identify root causes, and implement containment actions.
Provide technical support to dealers and OEMs on product issues, diagnostics, and warranty.
Develop and deliver technical training for dealers and customers.
Visit business partners to assess technical competence and identify improvements.
Collaborate with Business Development, Marine Application Engineers, and Technical Sales.
Contribute to the development of technical training and represent Volvo Penta at industry events.

Requirements

Engineering or electrical qualification, or equivalent experience in a marine engineering or workshop environment.
Good understanding of marine or industrial engines, modern engine control systems, and diagnostic tools.
Methodical approach to problem-solving with the ability to identify root causes and develop practical solutions.
Strong communication and presentation skills.
Comfortable working independently and managing competing priorities.
Experience with electrical engineering, electrical diagnostics, or related projects is an advantage.
Valid UK driving licence.
Happy to travel regularly across the UK.

Desired Qualifications

Interest in developing expertise as marine technology evolves.
Experience with electrical engineering, electrical diagnostics or related projects, particularly in electric and hybrid marine propulsion technologies.

Benefits

Matched pension scheme of up to 7% of salary with incremental benefits based on length of service, including death in service cover.
Choice between an Electric or Hybrid company car.
Access to Bupa Cover and Dental insurance.
Employee Assistance Programme offering wellness, mindfulness, and counselling services.
25 days holiday plus Bank Holidays, increasing with service, with the option to buy up to 5 additional days.
Maternity leave (6 months full pay, 6 months half pay) and 5 weeks of paternity leave.
Discounts on various purchases including shopping vouchers, cinema tickets, and travel.

Skills

Marine EngineeringElectrical EngineeringDiagnostic Tools

#Marine#Engineering#Service#Technical Support#OEM#Warranty#Training#Automotive

About Volvo Group

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.\n\n

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