Service Center Team Manager

Manufacturing & Production · Production & Assembly · Manufacturing Engineering

In short

Lead and develop a high-performing Service Centre team in Hamilton, fostering a customer-oriented culture and overseeing daily operations. Ensure all repair and maintenance activities meet high standards while identifying opportunities for process improvement and cost efficiency.

Responsibilities

Lead, develop, and motivate a high-performing Service Centre team, fostering a customer-oriented and collaborative culture.
Oversee daily operations of the Service Centre, ensuring efficient workflow, resource allocation, and timely delivery of service jobs.
Ensure all repair, maintenance, and refurbishment activities meet Alfa Laval standards and customer expectations.
Monitor and optimize capacity, productivity, and utilization of people, equipment, and facilities.
Support the implementation of new processes, tools, and digital solutions to drive operational excellence.
Identify and implement opportunities for process improvement, cost efficiency, and waste reduction.
Support and lead local transformation and continuous improvement projects in alignment with Oceania and global strategies.
Work closely with the Service Operations Manager - NZ and other Team Managers to ensure seamless service delivery and resource sharing across the region.
Liaise with Coordination, Field Service, Sales, Customer Support Centre, and other internal stakeholders to support customer needs and business objectives.
Support proactive service sales and lead generation in collaboration with relevant teams.

Requirements

Proven leadership experience in a technical or service centre environment.
Strong people management, coaching, and development skills.
Solid understanding of mechanical engineering, repair processes, and quality standards.
Demonstrated commitment to safety, quality, and customer satisfaction.
Full and unrestricted New Zealand working rights.

Benefits

25 days annual leave
Death & Total permanent disability cover
Income protection
Perkbox Discounts Portal
Financial & Wellbeing Seminars

#Service Center#Team Manager#Operations#Mechanical Engineering#Leadership

About Alfa Laval

Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success,…

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