Senior Technical Specialist
Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · DevOps
In short
Senior Technical Specialist role focused on AWS and Azure cloud infrastructure support for the Life Sciences and Healthcare sector in Chennai. Responsibilities include incident management, monitoring, troubleshooting, and ensuring high availability with ITIL best practices.
Responsibilities
- Provide L2/L3 support for AWS and Azure cloud environments.
- Manage incidents, service requests, and changes using ServiceNow.
- Monitor cloud infrastructure health using Dynatrace and BigPanda.
- Troubleshoot cloud resource issues, networking problems, and service disruptions.
- Collaborate with cloud engineering teams for issue escalation and resolution.
- Document known issues, troubleshooting guides, and operational procedures in Confluence.
- Track support activities in JIRA, ensuring SLA compliance.
- Perform routine maintenance and automation using shell scripts.
- Ensure compliance with GxP and HIPAA regulations.
- Participate in on-call rotations and incident response activities.
Requirements
- Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or related field.
- 2+ years of experience in cloud support or IT operations with AWS and Azure.
- Strong understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow.
- Proficiency with Dynatrace, BigPanda, or similar monitoring and alerting tools.
- Experience with JIRA for ticket management and Confluence for documentation.
- Basic to intermediate shell scripting skills for automation.
- Solid knowledge of AWS and Azure services and cloud operations.
- Excellent communication and stakeholder management skills.
Desired Qualifications
- Basic understanding of IaC tools (Terraform, CloudFormation) is a plus.
- Exposure to GenAI technologies and Gemini for AI-assisted operations and automation is a plus.
Benefits
- Supercharge your potential at HCLTech.
- Find your career and spark at HCLTech.
- HCLTech puts its people first.
- Work for a global technology company with over 223,000 employees in 60 countries.
- Deliver industry-leading capabilities in digital, engineering, cloud, and AI.
#Cloud Support#AWS#Azure#Life Sciences#Healthcare#ITSM#ITIL#Monitoring#IaC#GxP#HIPAA
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Chennai, India
Qualification
Bachelor, Master
Applicants
Be an early applicant