Senior Technical Specialist

Technology, Data & Digital · Data, AI & Analytics · Data Engineering · Software Engineering

In short

We are seeking an AI-first Business System Engineer in Noida, India, to design and build AI-powered solutions using platforms like Atlassian Rovo Studio, Jira, Confluence, and Microsoft 365 Copilot. This role involves translating business problems into smart workflow designs, configuring Atlassian capabilities, and coaching teams on responsible AI usage to enhance productivity and traceability.

Responsibilities

Design, build, and enable AI agents for task automation, requirement decomposition, work item creation/updates, summarization, and decision-making.
Translate business problems into practical AI-enabled workflow designs, including agent instructions, prompts, knowledge sources, inputs, outputs, guardrails, and human review points.
Monitor adoption, collect feedback, analyze effectiveness, and continuously improve AI agents, automation rules, and Atlassian configurations.
Promote responsible AI usage by ensuring output reviews, transparent assumptions, and adherence to approved standards and access controls.
Configure and administer Atlassian capabilities (Jira, Confluence), including project settings, workflows, permissions, templates, fields, automation rules, and knowledge structures.
Design and configure Jira automations to improve project board hygiene, reduce manual updates, support traceability, and enhance team efficiency.
Create Confluence templates, guidance pages, and knowledge structures for AI agent performance, reusable standards, and consistent delivery practices.
Support the rollout and adoption of AI-enabled ways of working through playbooks, training materials, demos, office hours, and team coaching.
Document agent designs, automation logic, configuration decisions, and operating procedures in alignment with engineering practices and governance standards.
Partner with BSA, Solution Architecture, Product, Engineering, QA, Delivery, and business teams to identify high-value AI and automation use cases.

Requirements

Proven hands-on experience designing, building, testing, and improving AI agents using Atlassian Rovo Studio or comparable low-code/no-code AI agent platforms.
Strong understanding of how Jira and Confluence work together for requirements, work item creation, traceability, delivery execution, and knowledge management.
Experience working with Atlassian automation, marketplace apps, integrations, or reporting capabilities is a strong asset.
Strong analytical skills to break down complex processes and translate them into simple, scalable workflow solutions.
Ability to identify process bottlenecks, standardization gaps, and automation opportunities across teams.
Experience creating clear documentation, process maps, templates, playbooks, training materials, and enablement content.
Strong facilitation and communication skills to explain AI and platform concepts to technical and non-technical audiences.
Ability to collaborate across BSA, Product, Engineering, Architecture, QA, Delivery, and business stakeholder groups.
Results-driven and comfortable working in a fast-paced, ambiguous environment.
Strong stakeholder management skills to balance platform standards, team needs, and delivery priorities.

Benefits

Supercharge your potential, find your career, and find your spark at HCLTech.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

JiraConfluenceAtlassian Rovo StudioMicrosoft 365 CopilotAI

#AI#Business Systems#Engineering#Atlassian#Jira#Confluence#Automation

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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