Senior Technical Authority Expert
Technology, Data & Digital · Software & Web Development · Software Engineering · Data Engineering
In short
Ericsson seeks a Senior Technical Authority Expert (L2 Support Engineer) for its Pune, India office to provide 24x7 functional and technical support for Netcracker NRM/Billing applications. The role involves incident resolution, bill cycle monitoring, database analysis, and coordination with various technical teams.
Responsibilities
- Provide L2 support for Netcracker NRM/Billing applications.
- Monitor simulation and production bill cycles, billing jobs, interfaces, and application health.
- Troubleshoot billing, rating, invoice, payment, adjustment, balance, and bill cycle issues.
- Analyze Oracle database issues using SQL/PLSQL and perform approved production data fixes.
- Analyze Unix/Linux logs, processes, scheduled jobs, scripts, and batch failures.
- Handle P1/P2/P3 incidents, meet SLAs, and provide timely stakeholder updates.
- Perform impact analysis, execute approved workarounds, validate service restoration, and escalate issues to L3 with proper evidence.
- Conduct RCA and support problem management activities.
- Support release, deployment, post-deployment validation, and rollback activities.
- Perform billing/payment reconciliation and data validation.
- Create and maintain SOPs, troubleshooting guides, checklists, and known-error documents.
- Coordinate with L1, L3, DBA, TOMS, CSRD, OCS, CRM, Middleware, and Infrastructure teams.
Requirements
- Netcracker NRM/Billing
- Telecom billing and revenue management
- Oracle SQL/PLSQL
- Unix/Linux administration and troubleshooting
- Bill cycle monitoring and production support
- Shell scripting
- Incident, problem, and change management
- 24x7 support with P1/P2/P3 incident handling
Desired Qualifications
- TOMS, CSRD, OCS, and Mediation
- REST/SOAP interfaces
- Kafka/TIBCO
- Telecom BSS integrations and billing data flows
- ITIL knowledge
- Release, deployment, rollback, and production validation experience
Benefits
- Opportunity to use your skills and imagination to push the boundaries of what's possible.
- Be challenged but not alone.
- Join a team of diverse innovators.
- Be part of crafting what comes next.
#Netcracker#NRM#Billing#L2 Support#Telecom#24x7#Oracle#SQL/PLSQL#Unix/Linux#Shell Scripting#Incident Resolution#RCA#Problem Management#Release Management#Deployment#Validation#Reconciliation#SOP
Company
Ericsson
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Pune, India
Noida, India
Applicants
Be an early applicant