Senior Support Lead
Technology, Data & Digital · IT Infrastructure & Security · IT Support
In short
As a Senior Support Lead in Chennai, Tamil Nadu, you will be responsible for executing continuous improvement activities, conducting root cause analysis, and providing technical assistance to resolve customer issues. This role involves acting as an escalation point for complex problems and collaborating with cross-functional teams to enhance product design and support processes.
Responsibilities
- Act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution.
- Create root cause analysis for critical issues and implement preventive measures.
- Collaborate with product management, development, and QA teams to provide feedback on product improvements and influence product design.
- Provide technical assistance to team members in resolving customer issues.
- Drive continuous improvement initiatives for support processes and workflows, identifying opportunities for innovation and automation.
#Support#Lead#Technical Assistance#Root Cause Analysis#Continuous Improvement#Customer Issues#Escalation
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Chennai, India
Applicants
Be an early applicant