Senior Support Lead

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Cybersecurity

In short

Senior Support Lead position in Bengaluru, India, focusing on Identity & Access Management for portals and applications. Responsibilities include managing requests via ServiceNow, resolving access issues, and reporting progress to the team leader.

Responsibilities

Manage Identity & Access Management for Portals & Applications using standard tools and processes.
Handle requests via Functional Mailboxes by registering them in ServiceNow.
Solve Access Management requests such as Creation & Modification of users.
Engage with peers, leads, and Subject Matter Experts to resolve gaps.
Review and follow-up on the status of active requests.
Accurate and timely reporting of progress, escalations, and status to the team leader.
Generate reports if necessary.

Requirements

Minimum 1 to 3 years of work experience.
Experience in MS Office is a must.
Experience in working with Identity & Access management processes and tools.
Experience in working with Ticketing systems such as Service NOW.
Willingness to work in shifts.
Ability to multi-task and perform while interacting with a variety of people and business units.

Desired Qualifications

Communication: Skilled
Customer Focus: Good
Quality of execution: Good
Result Orientation: Skilled
Ownership & personal drive: Good
Analytical problem solving: Good

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

MS OfficeIdentity & Access ManagementServiceNow

#IT Support#Identity & Access Management#ServiceNow#MS Office#Bengaluru#Karnataka#India

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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