Senior Support Lead

Technology, Data & Digital · IT Infrastructure & Security · IT Support

In short

HCLTech is seeking a Senior Support Lead in Bengaluru, Karnataka to manage Identity & Access Management for portals and applications using standard tools and processes. Responsibilities include handling requests via ServiceNOW, managing user creation/modification, and reporting to the team leader.

Responsibilities

Manage Identity & Access Management for Portals & Applications using standard tools and processes.
Register and manage requests coming to Functional Mailboxes in Service NOW.
Solve Access Management requests such as Creation & Modification of users to different Portals & Applications adhering to defined processes.
Engage with peers, leads, and Subject Matter Experts to resolve gaps.
Review and follow-up on the status of active requests, ensuring timely resolution.
Accurately and timely report progress, escalations, and status to the team leader.
Generate reports as necessary.

Requirements

Minimum 1 to 3 years of work experience.
Any Bachelor’s Degree.
Experience in MS Office is a must.
Experience in working with Identity & Access management processes and tools.
Experience in working with Ticketing systems such as Service NOW.

Desired Qualifications

Communication: Skilled.
Customer Focus: Good.
Quality of execution: Good.
Result Orientation: Skilled.
Ownership & personal drive: Good.
Analytical problem solving: Good.
Willingness to work in shifts.
Ability to multi-task and perform while interacting with a variety of people and business units.

Benefits

Supercharge your potential at HCLTech.
Find your career and spark.
Work at a place that puts its people first.
Be part of a global technology company with over 230,000 employees across 60 countries.
Contribute to delivering industry-leading capabilities centered around digital, engineering, cloud, and AI.
Work with clients across all major verticals.

Skills

MS OfficeIdentity & Access ManagementServiceNOW

#IT Support#Identity and Access Management#ServiceNOW#MS Office

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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