Senior Support Lead
Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support
In short
Senior Support Lead with 5-8 years of experience as an Atlassian Administrator specializing in Jira and Confluence. Responsibilities include platform governance, workflow design, automation, permissions management, and migration support in enterprise environments.
Responsibilities
- Administer and maintain Jira Software and Jira Service Management environments.
- Design, configure, and optimize workflows, issue types, screens, field configurations, and schemes.
- Create and manage automation rules to improve operational efficiency and reduce manual effort.
- Configure project templates, dashboards, filters, reports, and Advanced Roadmaps.
- Manage permissions, roles, groups, and security schemes to ensure compliance and governance.
- Support Agile teams with sprint planning, backlog management, and project tracking.
- Create, manage, and govern Confluence spaces, templates, and knowledge repositories.
- Implement best practices for content organization, permissions, and collaboration.
- Configure integrations between Jira and Confluence to improve visibility and productivity.
- Support users with documentation standards, space management, and platform adoption.
- Maintain Confluence administration, access controls, and compliance requirements.
- Own Atlassian Cloud governance, security, and administration activities.
- Define and enforce platform standards, workflows, and configuration best practices.
- Monitor system performance, user access, and platform health.
- Coordinate with stakeholders to gather requirements and implement scalable solutions.
- Provide ongoing IT support, troubleshooting, and issue resolution for Atlassian users.
- Support Atlassian Cloud migration projects including planning, testing, validation, and post-migration activities.
- Perform sandbox testing, workflow verification, user acceptance testing, and migration audits.
- Lead end-to-end implementation of Jira, Confluence, and Jira Service Management solutions.
- Assist organizations in adopting Atlassian best practices and cloud transformation initiatives.
- Develop dashboards, KPIs, and executive reports for project and service management visibility.
- Configure SLA management, request types, queues, and service desk processes in Jira Service Management.
- Leverage Atlassian Automation, ScriptRunner, REST APIs, and Forge Apps to enhance platform capabilities.
- Identify opportunities for process improvement through automation and workflow optimization.
Requirements
- 5 to 8 years of experience as Atlassian Admin
- Jira Software Administration
- Jira Service Management (JSM)
- Confluence Administration
- Atlassian Cloud Administration
- Workflow Configuration & Customization
- Automation Rules
- Permission & Access Management
- Dashboard and Report Development
- Atlassian Governance
- Agile & Scrum Methodologies
- Stakeholder Management
- Migration Planning & Validation
- Advanced Roadmaps
- ScriptRunner
- Atlassian Forge
- REST APIs and Integrations
Benefits
- Atlassian Certified Jira Administrator for Cloud (ACP-120) - Preferred Certification
#Jira#Confluence#Atlassian#Support#Administration
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Bengaluru, India
Applicants
Be an early applicant