Senior Service Designer – Digital Services
Technology, Data & Digital · Software & Web Development · Software Engineering · UI/UX Design · Product Management
In short
WeQuel is seeking a Senior Service Designer for a consulting assignment in Gothenburg. The role involves leading digital service design initiatives, focusing on creating seamless customer experiences by connecting users, business, and technology. Ideal candidates have 10+ years of experience, a strong portfolio, and expertise in user research, journey mapping, and service blueprinting.
Responsibilities
- Lead service design initiatives across complex digital services.
- Map, analyze, and improve end-to-end customer and user journeys.
- Translate research findings and customer insights into service concepts, priorities, and improvements.
- Create service blueprints connecting customer experiences with business processes, systems, and capabilities.
- Collaborate closely with UX Designers, Service Owners, Product, Technology, and Business teams.
- Facilitate workshops and stakeholder alignment sessions.
- Connect design initiatives to measurable business outcomes.
- Drive design initiatives independently from discovery through implementation.
- Ensure design recommendations are translated into actionable improvements.
Requirements
- 10+ years of experience in Service Design, Customer Experience Design, or a closely related design discipline.
- Strong portfolio demonstrating hands-on design work, design thinking, process, and measurable outcomes.
- Extensive experience conducting user research, synthesis, customer journey mapping, and service blueprinting.
- Strong systems thinking and can connect customer needs, digital products, business, technology, and operations.
- Experience working in complex organizations with multiple stakeholders.
- Ability to balance customer needs with business and operational objectives.
- Strong human-centered design mindset and hands-on experience driving service design initiatives.
- T-shaped designer with deep expertise in Experience Design complemented by Service Design and Business Design capabilities.
- Comfortable working independently in ambiguous environments and driving initiatives forward.
Desired Qualifications
- Experience with B2B products or services.
- Experience within industrial products or manufacturing environments.
- Experience with SaaS platforms or digital products.
- Experience with connected services, IoT, telematics, or fleet management solutions.
- Experience working with dealer ecosystems or global digital products.
Benefits
- Part of a consulting team that values people first.
- Success built through engagement, collaboration, and development.
- Flat organization with short decision-making paths.
- Strong sense of community.
- Opportunity to influence your own professional growth.
#Consulting#Digital Services#Service Design#Customer Experience#Gothenburg
Company
WeQuel
Job Posted
2 weeks ago
Employment Type
Contract
WorkMode
On Site
Experience Level
Senior
Locations
Gothenburg, Sweden
Applicants
Be an early applicant