The Job

Senior Quality Engineer

Manufacturing & Production · Quality & Process · Quality Assurance · Quality Control · Process Improvement

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In short

Seeking a Senior Quality Engineer in Austin, TX to lead quality improvements, manage customer complaints, and drive root cause analyses using methodologies like 8D and CAPA. This hybrid role involves maintaining ISO 9001 compliance, conducting audits, and developing quality metrics, partnering with cross-functional teams to ensure product reliability and customer satisfaction.

Responsibilities

  • Serve as the primary quality lead for customer complaints, warranty returns, and critical quality issues.
  • Drive investigations into customer concerns, internal nonconformances, and quality system issues using structured problem-solving methodologies.
  • Lead root cause analyses and implement sustainable corrective and preventive actions (CAPA).
  • Act as the voice of the customer, ensuring quality and reliability remain central to business decisions.
  • Maintain and continuously improve our ISO 9001:2015-compliant Quality Management System.
  • Plan and execute internal audits while supporting external and customer audits.
  • Own quality documentation, procedures, and records to ensure compliance and operational effectiveness.
  • Drive continuous improvement initiatives that enhance quality processes and business performance.
  • Develop quality metrics, dashboards, and reporting tools that identify trends and drive proactive improvements.
  • Provide regular quality performance insights and recommendations to leadership.
  • Identify opportunities to reduce Cost of Quality, warranty expenses, and recurring issues.
  • Lead quality improvement projects that deliver measurable business and customer value.
  • Partner closely with Engineering, Technology, Product Management, Manufacturing, and Services teams to implement lasting improvements.
  • Facilitate cross-functional problem-solving sessions using methodologies such as 8D, FMEA, 5 Why, Fishbone, and CAPA.
  • Promote a culture of quality through coaching, training, and continuous improvement initiatives.
  • Present findings, recommendations, and improvement strategies to leaders and stakeholders at all levels of the organization.

Requirements

  • Bachelor's degree in Engineering, or a related technical discipline.
  • 8+ years of experience in Quality Engineering, Software testing, Manufacturing Engineering, or a related technical role.
  • Strong expertise in root cause analysis and problem-solving methodologies, including 8D, FMEA, 5 Why, Fishbone, and CAPA.
  • Experience working within ISO 9001 quality management systems.
  • Demonstrated success leading cross-functional teams and driving improvement initiatives.
  • Strong communication, project management, and organizational skills.
  • Proficiency with Microsoft Office applications and data analysis tools.
  • Legal authorization to work in the United States.

Desired Qualifications

  • Master's degree in Engineering, Business or related field.
  • Experience with industrial automation, control systems, or process control environments, such as DCS, SIS, PLC.
  • Experience leading internal, external, or customer audits.
  • Knowledge of regulated industries and compliance requirements, including 21 CFR Part 11, GAMP 5, and FDA industry guidance.
  • Certifications such as ASQ CQE, Lean Six Sigma, PMP, or related continuous improvement credentials.
  • Previous experience leading quality technicians, engineers, or quality teams.

Benefits

  • We recognize the importance of employee wellbeing.
  • We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs.
  • We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more.
  • Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
#Quality Engineering#Quality Management System#ISO 9001#Audits#CAPA#Root Cause Analysis#Problem Solving
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Company

Emerson

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Senior

Locations

Round Rock, United States

Qualification

Bachelor, Master

Applicants

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