Senior Financial Analyst, Customer Service Finance
Finance, Banking & Legal · Banking & Investments · Financial Analysis · Corporate Finance
In short
Amazon is seeking a Senior Financial Analyst for the Customer Service Finance team in Hyderabad. This on-site, full-time role requires a Chartered Accountant with 3+ years of experience in finance, accounting, FP&A, or controllership. Responsibilities include financial controllership, planning, forecasting, variance analysis, and business partnering to drive cost optimization and improve financial outcomes.
Responsibilities
- Own controllership activities for assigned Customer Service sites or business areas.
- Support month-end, quarter-end, and year-end close processes.
- Prepare and review monthly financial metrics and management reports.
- Analyze performance against plan, forecast, and prior periods.
- Support annual operating plans, budgets, and periodic forecasting cycles.
- Develop financial models for business planning and investment decisions.
- Conduct detailed variance analysis across costs, headcount, productivity, and other financial and operational KPIs.
- Translate complex financial and operational data into clear, actionable insights.
- Act as a trusted financial advisor to Customer Service Operations and site leadership.
- Identify opportunities to reduce costs while maintaining or improving customer experience.
- Analyze large volumes of financial and operational data.
- Build recurring reports, dashboards, and financial metrics.
- Identify opportunities to simplify, standardize, automate, and improve Finance processes.
- Reconcile financial reports across businesses, systems, and reporting sources.
- Prepare regular financial reviews and business performance updates.
Requirements
- Qualified Chartered Accountant (CA) — mandatory.
- Bachelor's degree in Finance, Accounting, Economics, Business, Engineering, Statistics, or another quantitative discipline.
- 3+ years of relevant experience in finance, accounting, controllership, financial analysis, FP&A, business finance, or a related analytical role.
- Strong understanding of accounting and financial principles.
- Proven experience in financial analysis, variance analysis, forecasting, and management reporting.
- Experience working with financial KPIs and business performance metrics.
- Advanced proficiency in Microsoft Excel, including formulas, PivotTables, financial modeling, and data analysis.
- Strong analytical and quantitative skills.
- Excellent written and verbal English communication skills.
- Ability to work effectively with senior stakeholders and cross-functional teams.
Desired Qualifications
- MBA, Master's degree in Finance, or equivalent advanced qualification.
- Experience in a multinational, technology, e-commerce, shared-services, or high-growth environment.
- Experience with SQL and large-scale data analysis.
- Experience with Tableau, Power BI, or similar visualization tools.
- Experience with Oracle, SAP, Essbase, Cognos, JD Edwards, Lawson, MS Access, or other financial/reporting systems.
- Experience in financial controllership and month-end close.
- Experience in FP&A, budgeting, forecasting, and long-range planning.
- Experience leading process improvement or Finance automation initiatives.
- Experience working with large datasets and developing automated reporting solutions.
- Experience with Lean, Six Sigma, continuous improvement, or process re-engineering.
- CPA, MBA, or equivalent professional qualification in addition to CA is an advantage.
Benefits
- Serve as a trusted Finance advisor to a global Customer Service organization.
- Work directly with senior business and operational leaders.
- Influence significant business and investment decisions.
- Analyze large-scale financial and operational datasets.
- Build and automate Finance mechanisms.
- Drive measurable cost and productivity improvements.
- Gain exposure to a highly international and cross-functional environment.
- Develop from a Finance specialist into a broader business leader.
- Make a measurable impact on both customer experience and business performance.
#Finance#Customer Service#Hyderabad
Company
Amazon
Job Posted
4 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Hyderabad, India
Qualification
Bachelor, Master, Doctoral
Applicants
Be an early applicant