The Job

Senior Field IT Manager

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support · Systems Engineering

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In short

Microsoft Digital is seeking a Senior Field IT Manager in Atlanta, GA, to oversee the deployment and operation of IT services for internal end-users and support business engagements. This hybrid role requires a strong background in IT operations and service management, with experience in supporting large-scale, multi-site organizations.

Responsibilities

  • Define IT services and process optimization opportunities, aligning with peer IT Managers globally.
  • Drive fiscal responsibility and budget oversight.
  • Provide quality and regular communication to end-user clients and partners.
  • Review end-user sentiment feedback and develop action plans for improvement.
  • Drive adoption of new and improved services and develop readiness plans.
  • Partner with workplace services to transform sites into connected, accessible, and sustainable Intelligent Workplaces.
  • Support commercial engagements by sharing best practices and experiences through the IT Showcase program.
  • Evangelize and drive awareness to increase customer engagements.
  • Support and encourage adoption of Microsoft Beta testing and provide field insight feedback.
  • Support the peer IT community in managing outages and communicate with Service Management.
  • Partner and collaborate with teams from IT Service Management, Facilities, Finance & Security.
  • Drive excellence in delivery and support in addressing issues, communicating, and evolving services.
  • Collaborate with peers, developing innovative ways for adoption and deployment.
  • Define IT improvements within the portfolio and deliver improvements in line with regional commitments.
  • Drive IT Discretionary budget planning process for assigned sites.
  • Support other IT Managers in managing outages.
  • Ensure quality communication to clients on the sites.
  • Manage demand and effective prioritization to optimize the use of the IT Management workforce.
  • Work with the team to identify productivity challenges onsite and develop readiness plans.
  • Promote the evolution of IT services to internal and external stakeholders.
  • Partner with the members of the Service Management functions, Facility, Finance, Security to drive excellence in delivery and communications.
  • Jointly review Customer Satisfaction scores with other IT Managers and develop action plans.
  • Support all Corporate Beta testing through local communication, readiness activities and feedback.
  • Analyze requirements of the area/countries and sites on driving innovation closely collaborating with Corporate Engineering groups.
  • Develop in collaboration with peers, innovative ways to adoption and deployment.
  • Support commercial engagements by providing competitive advantage through the IT Showcase program.
  • Promote Microsoft technologies through experience and best practice sharing during IT Showcase sessions.

Requirements

  • 6+ years experience in information technology (IT) operations, technical support, customer service solutions/delivery, or service management at a large scale (e.g., global, multi-sites, multi-countries, across organizations)
  • OR equivalent experience

Desired Qualifications

  • Bachelor's Degree in information technology (IT), Computer Science, or related field (e.g., Electrical Engineering) AND 6+ years experience in IT operations, technical support, customer service solutions/delivery, or service management
  • OR equivalent experience.
  • 6+ years experience in IT operations or service experience for a multi-site / multi-country organization - including infrastructure deployment, user support, or IT management.
  • Proven expertise in AV systems, including and supporting Microsoft Teams Room solutions
  • Experienced partnering with senior leadership.
  • Ability to travel regionally and work across different time zones.
  • 1+ year(s) project leadership/management experience, preferably in a remote environment.
  • Completed certifications/ trainings such as ITIL/Six Sigma/PMP/Agile or equivalent.
  • AV event support experience
  • Experienced in public speaking

Benefits

  • Certain roles may be eligible for benefits and other compensation.
#IT Support#Field IT#Technology Management#Service Management#Customer Support
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Company

Microsoft

Job Posted

1 day ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Senior

Locations

Atlanta, United States

Qualification

Bachelor

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